Account Supervisor

Creative Niche; Montreal (administrative region); On-site; CAD 65,000 - 85,000; Full time

Job summary

Creative Niche Inc. in Montreal is seeking an experienced Account Supervisor who blends senior client leadership with deep digital marketing expertise.

You will manage a portfolio of accounts, grow relationships, and guide a small team of digital advisors across SEO, paid media, social, and web projects. The role emphasizes strategic counsel, opportunities across services, onboarding, renewals, and delivering measurable results.

Qualifications

• Fluency in both French and English is required.
• Experience in a digital marketing agency is required.
• Experience managing a portfolio of client accounts.
• Strong knowledge of SEO, paid media, social media, and website projects.

Responsibilities

• Oversee a portfolio of clients and lead a small team of digital advisors.
• Provide strategic counsel and identify opportunities to expand services within accounts.
• Monitor account health and collaborate with internal teams to improve results.
• Present insights in monthly reports and annual reviews.

Skills

Client relationship management

Strategic thinking

Team leadership

Presentation skills

Bilingual French/English

Job description

We’re partnering with a boutique, integrated digital agency in Montreal to find an experienced Account Supervisor who can combine senior-level client leadership with deep digital marketing expertise.

This is an opportunity for someone who knows how to grow client relationships, provide strategic counsel and identify opportunities to expand an agency’s services within existing accounts. You’ll oversee a portfolio of clients, lead a small team of digital advisors and work closely with specialists across SEO, paid media, social, web and other digital disciplines.

You’ll own and develop a portfolio of key client relationships, acting as a trusted strategic advisor rather than simply managing deliverables. You’ll identify opportunities, recommend solutions based on clients’ business and marketing objectives, lead onboarding, navigate challenging client situations and play an active role in renewals and account retention.

Digital Strategy & Advisory

You’ll bring strong digital marketing knowledge to client conversations and be comfortable discussing and recommending services across areas such as SEO, paid advertising, social media, websites and broader digital strategy. You’ll lead strategic presentations, business reviews, proactive recommendations and discussions around new products and services.

Account & Delivery Oversight

Working closely with strategists and channel specialists, you’ll ensure client mandates are delivered to a high standard, on time and against agreed objectives. You’ll monitor account health, identify over- and under-performing accounts, anticipate risks and collaborate with internal teams on recommendations to improve results.

Reporting & Performance

You’ll analyze campaign and account performance and translate results into clear, commercially relevant client conversations. This includes presenting monthly reports, annual reviews and strategic recommendations while helping clients understand both results and future opportunities.

What We’re Looking For

The ideal candidate is an experienced agency professional who is equally comfortable talking strategy with a client, identifying commercial opportunities and coaching a team.

• Fluency in both French and English is required
• Previous digital marketing agency experience is required
• Strong, hands‑on knowledge of digital marketing, with the credibility to advise clients and confidently sell, upsell and cross‑sell digital services
• Experience managing and growing a portfolio of client accounts
• Strong understanding of SEO, paid media/advertising, social media and website/digital projects
• Demonstrated success identifying client needs and translating them into strategic recommendations and additional services
• Experience with client retention, renewals and account growth
• People management, mentorship or team leadership experience
• Strong presentation skills and confidence leading senior client conversations
• Commercial mindset combined with excellent relationship‑building and problem‑solving skills
• Ability to operate effectively in a collaborative, entrepreneurial boutique‑agency environment

Artificial Intelligence (AI) Use

At Creative Niche Inc., all hiring decisions are made by qualified recruitment professionals. Automated tools or AI‑assisted systems may be used to help screen, assess, or match applicants to open roles. These systems are designed to support, not replace, human judgment.

Equal Opportunity & Experience

Canadian experience is not required for consideration. Equivalent international experience is valued equally.

Vacancy

This role is currently open, and applications are under review.