Account Supervisor

Evolve; Markham; On-site; CAD 70,000 - 100,000; Full time

Job summary

The Evolve Agency Group in Ontario is seeking an Account Supervisor to own the day-to-day relationship with key clients, balancing revenue goals with client strategy. You will lead cross-disciplinary teams across creative, media, strategy, and accounts, supervise deliverables, and develop objective-led plans with a focus on quality and profitability.

Ideal candidates have 5+ years in integrated agencies or client-side brand management, strong presentation skills, and a calm, proactive approach

Qualifications

• Post-secondary degree required.
• 5+ years experience in integrated agencies or client-side brand management.
• Strong communication and organizational skills.
• Experience presenting client-focused proposals including creative and strategy.

Responsibilities

• Supervises planning and execution of client deliverables.
• Oversees development of deliverables within objectives and budget.
• Collaborates with media, social, creative, and dev teams on execution plans.
• Ensures client objectives are understood and develops strategic solutions.
• Reviews work to reflect strategy before submission to Account Director and client.
• Manages flow of all work for assigned accounts.
• Maintains contact with client personnel to ensure ongoing understanding of needs.
• Informs Account Director of key developments affecting clients or agency.
• Supervises direct reports responsible for task development.
• Identifies opportunities to increase client activity and billing.

Skills

CPG brand experience

Budget management

Client relationship management

Digital & social campaigns

Communication & organization

Presentation skills

Team collaboration

Education

Post-secondary degree

Job description

The Evolve Agency Group is an independent, full-service marketing and advertising agency built on long-term relationships, clear standards, and trust in our people. We believe strong work comes from teams who understand the business problem, collaborate well across disciplines, and deliver with focus and accountability.

Our teams work closely across creative, media, strategy, and accounts to help clients show up clearly and consistently in the market. We partner with brands such as Toyota, Greenstone Meats, Egg Farmers of Ontario, Lindt, and Source for Sports, with shared expectations around quality, clarity, and follow-through.

The Account Supervisor will be the primary “owner” of the day-to-day relationship between agency and client, responsible for balancing revenue goals of the agency and strategic goals of the client. You will work to have an intimate understanding of your client’s business portfolio and work alongside the Director and/or Group Account Director to proactively bring forward challenges and opportunities.

You will be responsible for defining objectives and success requirements of initiatives, involved in formulating strategy with other agency resources and supervising delivery of projects. You will take a hands-on approach to day-to-day client management to ensure deliverables are achieved with the highest standard of quality and profitability.

Ideal Qualifications & Skills:

• 5+ years experience preferably from an integrated agency background or client-side associate brand management
• A keen eye for detail and a proven track record of delivering projects on time and within budget
• A natural team player who is confident and articulate for day-to-day management of client, vendor & agency peer relationships
• Experience managing CPG brands, including retail programs, packaging or shopper marketing
• Experience managing digital and social campaigns is an asset
• Ability to remain calm, collected and professional under times of stress or conflict
• A solutions-oriented professional who proactively addresses concerns and issues head on with confidence
• Have exemplary communication & organization skills
• Ability to assemble and present client focused presentations including creative and strategy
• Given the range of internal client relationship stakeholders (e.g. GAD, Director, Creative Director) the ability to coordinate multiple streams of feedback & proactively manage up to the collective account leads in a timely manner with confidence, is essential
• Post-Secondary Degree

Responsibilities:

• Supervises the planning and execution of client deliverables
• Supervises the development of all client deliverables in accordance with clients’ objectives and budget limitations
• Consults with the media, social, creative and dev departments in the development of the agency’s recommendation for the execution plan to be used and the creative approach to be taken
• Consults with creative, media and strategy to be certain client objectives are clearly understood and then to develop strategic solutions
• Reviews creative and other agency work to ensure that it reflects the strategy and objectives prior to submission to Account Director and client
• Oversees the flow of all work associated with assigned accounts
• Maintains contact with appropriate client personnel to insure continuing agency awareness of clients’ desires, interests, and understanding of agency work
• Informs Account Director of key developments which have implications for his/her client counterparts or agency management
• Supervises direct reports in their direct responsibility for development of tasks required for client
• Stays alert for opportunities to increase client activity and billing, as well as obtaining new business from existing clients

We thank all candidates for their interest, however only those selected for interview will be contacted.