Account Supervisor

Arrivals + Departures; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

Arrivals + Departures in Toronto is seeking an Account Supervisor to lead client partnerships and oversee day-to-day account workflow. You’ll champion collaboration across internal and external teams, ensure innovative, integrated work, and mentor junior staff as you manage budgets and client expectations.

You’ll bring 5+ years in agency marketing, strong leadership, and a proven ability to develop omni-channel campaigns across digital, broadcast, print and PR.

Qualifications

• 5+ years in an agency environment or equivalent marketing experience.
• Experience in digital, social and/or experiential is preferred.
• Must bring true leadership to client accounts and be able to work independently.
• Demonstrated proficiency in building strategic communications plans.
• Experience in developing and executing omni-channel plans, including oversight and leadership of broadcast, print, social, and digital.
• Experience with other key marketing & advertising disciplines (ex. promotions, PR, website development, inbound & outbound marketing).
• Strong relationship building skills + written and verbal communication skills.
• Excellent time management and organizational skills: ability to move quickly and multi-task.

Responsibilities

• Supervision, leadership, and overall management of their respective account(s)
• Ongoing strategic and creative collaboration, working with the internal and external teams to ensure innovative and integrated work is delivered for the client
• Encouragement of team to generate great ideas and sell/persuade the client to support the ideas
• The identification, evaluation and monitoring of innovative and fresh marketing and advertising initiatives
• Assisting the client in establishing long and short-term marketing objectives and goals
• Acting as a day-to-day agency lead and an internal liaison for client feedback and direction
• Responsibility for all final agency work-quality control (creative and timeliness)
• Management of direct reports day-to-day workflow, mentorship, training and career development
• Management of overall budgets (BCR and revenue tracking/forecasting) reporting into GAD/VP for final approvals as needed
• Strong ability to manage up with proactive solutions and pathways for success provided
• Maintaining a detailed awareness of relevant market trends affecting their accounts, and developments in the wider advertising and communications industry
• A passion to continue to evolve your knowledge and remain up-to-date within client industries, competition, industry and marketing trends

Skills

Leadership

Client relationship management

Strategic planning

Omni-channel marketing

Digital marketing

Team mentorship

Budget management

Communication

Job description

You’re an Account Supervisor that’s always on top of things and ahead of the curve. You’re a self-starter, a go-getter, and you probably have an alphabetically organized spice cupboard.

You’re an energetic team leader and active champion of all client partnerships within the agency. You build and maintain positive, lasting client relationships and know that maintaining close bonds and being a reliable liaison are the keys to building great client relationships.

Detailed. Enthusiastic. Personable. You play an integral role within the account team, working towards executional excellence and management of the day-to-day workflow. You’re informed on current events and ideas, trends and behaviours. You keep current so that we can always find fresh ways to connect with the client. We are a creative shop that prides ourselves on doing the un-thinkable and seeing the world differently.

Responsibilities:

• Supervision, leadership, and overall management of their respective account(s)
• Ongoing strategic and creative collaboration, working with the internal and external teams to ensure innovative and integrated work is delivered for the client
• Encouragement of team to generate great ideas and sell/persuade the client to support the ideas
• The identification, evaluation and monitoring of innovative and fresh marketing and advertising initiatives
• Assisting the client in establishing long and short-term marketing objectives and goals
• Acting as a day-to-day agency lead and an internal liaison for client feedback and direction
• Responsibility for all final agency work-quality control (creative and timeliness)
• Management of direct reports day-to-day workflow, mentorship, training and career development
• Management of overall budgets (BCR and revenue tracking/forecasting) reporting into GAD/VP for final approvals as needed
• Strong ability to manage up with proactive solutions and pathways for success provided
• Maintaining a detailed awareness of relevant market trends affecting their accounts, and developments in the wider advertising and communications industry
• A passion to continue to evolve your knowledge and remain up-to-date within client industries, competition, industry and marketing trends

Skills & Qualifications:

• 5+ years in an agency environment or equivalent marketing experience
• Experience in digital, social and/ or experiential is preferred
• Must bring true leadership to client accounts and be able to work independently
• Demonstrated proficiency in building strategic communications plans
• Experience in developing and executing omni-channel plans, including oversight and leadership of broadcast, print, social, and digital
• Experience with other key marketing & advertising disciplines (ex. promotions, PR, website development, inbound & outbound marketing)
• Strong relationship building skills + written and verbal communication skills
• Excellent time management and organizational skills: ability to move quickly and multi-task