Account Services Director

Phreesia Network Solutions; Canada; Remote; CAD 90,000 - 130,000; Full time

Job summary

A leading company in healthcare technology is seeking an Account Services Director to manage high-impact digital campaigns and lead a team dedicated to client success. This fully remote role requires a dynamic leader with extensive experience in account management, particularly in the healthcare sector. The ideal candidate will excel in building relationships and driving strategic initiatives that enhance client engagement and business growth.

Benefits

Remote work with expense reimbursements

Competitive compensation and flexible PTO

Comprehensive healthcare benefits

Generous parental leave

Continuing education support

Team-building events and community volunteer opportunities

Recognition programs and inclusive ERGs

Qualifications

• 5+ years in account management or services in a marketing agency, preferably in healthcare.
• Proven leadership with direct management experience.
• Strong skills in building and maintaining client relationships.

Responsibilities

• Lead and manage the full lifecycle of patient-centric digital campaigns.
• Build strong, consultative relationships with top-tier clients.
• Collaborate across teams to ensure campaign success.

Skills

Client relationship management

Leadership

Critical thinking

Problem-solving

Education

Bachelor’s degree

Tools

PowerPoint

Jira

Monday.com

Ziflow

MS Project

Job description

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Are you a dynamic and innovative relationship-driven leader? We are looking for a Senior Client Solutions Manager (Account Director) to join our Marketing and Content team at Phreesia Network Solutions. In this role, you will lead high-impact digital campaigns for influential clients in Life Sciences, Government, Non-Profit, Pharmacy, and healthcare sectors. You’ll serve as the strategic bridge between Phreesia and our partners, managing key accounts and building relationships to unlock new opportunities. You’ll lead a high-performing team dedicated to delivering creative solutions that meet business goals and resonate with healthcare audiences.

If you’re an Account Director or Associate Account Director at an agency working with healthcare/pharmaceutical brands and seeking to pivot to the vendor side, we want to meet you.

What You'll Do:

• Lead and manage the full lifecycle of patient-centric digital campaigns—from kickoff to post-launch analysis.
• Build strong, consultative relationships with top-tier clients and partners.
• Lead and develop a team of Client Solutions Managers and Associates, engaging with senior peers.
• Collaborate across Analytics, Insights, Data Science, Research, and Leadership to ensure campaign success.
• Own and uphold revenue-driven campaign deadlines, ensuring timely execution and alignment with financial goals.
• Identify opportunities to test new capabilities, optimize processes, and share best practices across teams.
• Shape Phreesia’s strategic direction by exploring growth opportunities within client accounts.

What You'll Bring:

• Bachelor’s degree and 5+ years in account management or services in a marketing agency, preferably in healthcare or pharmaceuticals.
• Proven leadership with direct management experience.
• Strong skills in building and maintaining client relationships and managing complex stakeholder environments.
• Excellent planning, critical thinking, and problem-solving abilities.
• Proficiency with PowerPoint and familiarity with tools like Jira, Monday.com, Ziflow, MS Project.
• Ability to travel occasionally, about 2-3 times a year.

Phreesia is a fully remote company; candidates in ET and CT regions are prioritized.

Who We Are:

At Phreesia, we’re passionate about creating a better healthcare experience. Our SaaS platform digitizes appointment check-in and provides tools to engage patients, improve efficiency, and enhance clinical care.

We value diversity and inclusion, offering a dynamic work environment. Recognized as a Best Place to Work and on the Bloomberg Gender Equality Index, we promote professional growth and a culture of recognition.

Top Employee Benefits:

• Remote work with expense reimbursements.
• Competitive compensation and flexible PTO.
• Comprehensive healthcare benefits.
• Generous parental leave.
• Continuing education support.
• Team-building events and community volunteer opportunities.
• Recognition programs and inclusive ERGs.

We are an equal opportunity employer committed to diversity.