Account Service Representative

Lynden Incorporated; Guelph; On-site; CAD 46,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Disability insurance

AD&D

Life insurance

Pension plan

Paid sick days

Employee assistance program (EAP)

Years of service recognition awards

Company picnics

Job summary

Lynden International Logistics ULC is seeking an Account Service Representative at our Guelph, ON location. The role involves handling customer orders, EDI transactions, and daily client communication to ensure accurate, confidential service. The successful candidate will manage order terms and returns with attention to detail.

Qualifications

• Minimum education required: Secondary school diploma.
• Minimum experience required: 3+ years' in customer service or equivalent combination of education, experience and training.

Responsibilities

• Enter and process customer orders.
• Oversee EDI transactions for client and customer.
• Advise on client minimum order quantity guidelines and order increments.
• Coordinate with Accounts Receivable for credit releases.
• Notify customers of promotions and manage pay terms.
• Handle customer inquiries, problems and complaints.
• Communicate daily with clients for information requests.
• Maintain and verify inventory and forward to clients.
• Process client claims with carriers for damages in transit.
• Enter and maintain contracts and deals for clients.

Skills

Independent work

Team player

Verbal communication

Written communication

Customer service

Telephone etiquette

Interpersonal skills

Attention to detail

Education

Secondary school diploma

Job description

Lynden International Logistics ULC is actively seeking a detail oriented Account Service Representative to join our team at our Guelph, ON location.

The successful Account Service Representative is responsible for providing customer service, clerical and administrative duties to a substantial number of clients and their customers, ensuring accuracy and complete confidentiality. The ASR is accountable for the timely and accurate collection of orders both online and offline with the customer. Routine communication to the client and their customers, in both verbal and written form, is required.

ABOUT THIS POSITION:

DUTIES AND RESPONSIBILITIES:

• Computer entry of customer orders.
• Oversee EDI transactions on behalf of the client and customer.
• Advise and enforce client minimum order quantity guidelines.
• Advise and enforce order increments to ensure desired quantity is ordered based on client requirements.
• Communicate with Account Receivable department when necessary to obtain credit release on identified credit hold customers as required.
• Maintain current knowledge of client promotional deals and advise customers accordingly.
• Advise and enforce pay terms by client as required.
• Handle customer inquiries, problems, and complaints.
• Convey back order information on behalf of client to their customers at time of order placement.
• Edit and enter customer returns once authorization has been received and process a credit as required.
• Communicate daily with clients to provide information as requested.
• Maintain and verify inventory, and forward to clients.
• Process client claims with carriers for any damages or loss while in transit to the customer.
• Enters and maintains contract and deals on behalf of the client if required.

SKILLS REQUIRED:

• Ability to work independently and as a team member.
• Excellent verbal and written communication skills.
• Excellent customer service skills and pleasant telephone manner.
• Good interpersonal skills to liaise effectively with clients, customers, staff and management.
• Attention to detail.

EDUCATION & EXPERIENCE:

• Minimum education required: Secondary school diploma.
• Minimum experience required: 3+ years' in customer service or equivalent combination of education, experience and training.

WHY WORK FOR US?

Lynden’s mission and values guide us to support each other and the communities we serve. Our original philosophy of putting the customer first, working hard, delivering quality, being the best, and having fun throughout still influences everything we do. When working at Lynden International Logistics ULC, you will gain access to a variety of perks and benefits:

• Competitive salary ranging from $46,000 - $50,000 CAD. Please note, compensation may vary based on candidates skills and experience.
• Day shift position, Monday to Friday.
• Medical, dental, disability, AD&D, and life insurance benefits.
• Pension plan.
• Paid sick days.
• Access to our EAP (Resources for Living) to better support our team.
• Years of service recognition awards.
• Company picnics.

Lynden International Logistics ULC uses Dayforce recruiting, which has AI features, however Lynden International Logistics ULC reviews applications for each candidate by a member of our recruitment team to assess their fit for the role.