Account Representative

Ryerson; Richmond; On-site; CAD 50,000 - 74,000; Full time

Job summary

Ryerson Canada in Richmond, BC is seeking an Account Representative to deliver outstanding customer support, process orders, and drive revenue growth by identifying opportunities to enhance satisfaction. You will generate quotations and follow up through multiple communication channels.

The ideal candidate has a Bachelor's degree, 3–5 years sales experience, and proficiency with SAP and Microsoft Office. This on-site role offers an opportunity to develop key accounts and contribute to our

Qualifications

• Bachelor’s degree preferred in business, sales and marketing, economics, or related fields.
• 3–5 years of sales or related experience required.
• Experience in the Metal industry is preferred.
• Excellent professional written, verbal, and interpersonal communication skills.
• Positive attitude, competitive, goal-oriented, driven with a passion to excel.

Responsibilities

• Processes customer orders, makes sales calls, and works to establish relationships with customers on contractual and transactional business.
• Ensures all inquiries are quoted accurately and in a timely manner to meet customer needs.
• Manage full cycle customer orders from creation through delivery.
• Follow up on all orders and quotations to secure repeat business.
• Continues to build territory by developing relationships with current and new customers.
• Works with different departments to execute account development plans.
• Understands and effectively incorporates Ryerson's business goals and concepts.
• All other duties as assigned.

Skills

Communication skills

Goal-oriented

Motivated

Education

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

SAP

Job description

Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

As an Account Representative, you will play a crucial role in delivering outstanding customer support to address and resolve customer needs effectively. Your responsibilities will drive revenue growth by identifying opportunities to enhance customer satisfaction. This position will generate quotations and follow up through various communication methods.

This position is located at our Richmond, BC location.

Roles and Responsibilities

• Processes customer orders, makes sales calls, and works to establish relationships with customers on contractual and transactional business
• Ensures all inquiries are quoted accurately and in a timely manner to meet customer needs
• Manage full cycle customer orders from creation through delivery
• Follow up on all orders and quotations to secure repeat business
• Continues to build territory by developing relationships with current and new customers
• Works with different departments to execute account development plans
• Understands and effectively incorporates Ryerson's business goals and concepts
• All other duties as assigned

Requirements

• Bachelor’s degree preferred in business, sales and marketing, economics, or related fields
• 3-5 years of sales or related experience required
• Experience in the Metal industry is preferred
• Proficiency in Microsoft applications (Outlook, Excel, Word)
• SAP Experience is a plus
• Excellent professional written, verbal, and interpersonal communication skills
• Positive attitude, competitive, goal-oriented, driven with a passion to excel

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Ryerson Canada is an Equal Opportunity Employer. We are committed to representing the diverse communities we serve. That’s why we encourage applications from visible minorities, aboriginal people, women, and people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Salary: $50,000-$74,0000 annually. A starting salary higher than $50,000 annually is based on a level of experience and education that significantly exceeds the minimum requirements and is commensurate with the compensation scale.