Account Representative

DHL Express; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Job summary

DHL Express in Edmonton, Alberta is seeking an Account Representative to grow and manage key customer accounts. You will initiate contact, analyze customer needs, and secure strategic international business.

The role requires 2–4 years of B2B sales experience, strong communication, negotiation, and presentation skills, and knowledge of supply chain or courier services.

Qualifications

• 2–4 years of B2B sales experience with a proven track record.
• Demonstrated ability to engage senior customer levels and represent value.
• Excellent interpersonal communication and probing skills, high aptitude and initiative for follow-up.

Responsibilities

• Initiate and maintain scheduled contact with assigned customers at multiple levels.
• Analyse customer needs using complex sales/service solutions and service agreements.
• Target and secure strategic international business.
• Facilitate rate increases as needed.
• Achieve established sales targets.
• Identify and secure automated shipping system opportunities and develop quotes.
• Maintain comprehensive customer profiles.
• Act as liaison between customer and company resources.

Skills

B2B sales

Interpersonal communication

Negotiation

Presentation skills

Follow-up initiative

Job description

DHL Express has an opening for an Account Representative in Edmonton, Alberta. DHL is the #1 Express Delivery and Logistics Company in the world, and this role is central to growing and managing key customer accounts.

Duties and Responsibilities

• Initiate and maintain scheduled contact with assigned customers at multiple contact levels
• Analyse customer needs and activity using complex sales/service solutions and service agreements
• Target and secure strategic international business
• Facilitate annual, or as needed, rate increases
• Achieve established sales targets
• Identify and secure automated shipping system opportunities at customer sites; develop, present, and negotiate proposals/quotes
• Ensure appropriate width and depth of relationship within customer organization
• Maintain comprehensive customer profiles
• Act as liaison between customer and company resources; engage appropriate personnel as required
• Update management on competitive activity
• Complete sales reports for management

Required Skills and Knowledge

• Achieve established sales revenue and shipment targets
• Customer margins, volumes and suppressions managed in compliance with company standards
• Meet pre-established performance standards

Education and Experience

• 2–4 years of B2B sales experience with a proven track record of success
• Demonstrated ability to infiltrate senior customer levels and represent value
• Excellent interpersonal communication and probing skills, high aptitude and initiative for follow-up
• Customer service orientation
• Strong business, courier and/or supply chain management knowledge
• Knowledge of technology applications in business
• Demonstrated drive, persistence, and initiative
• Strong negotiation and presentation skills
• Implemented measurements and strategies to attain goals

2–4 years of B2B sales experience with a proven track record; demonstrated ability to engage senior customer levels; excellent interpersonal and communication skills; strong negotiation and presentation skills; knowledge of supply chain management, courier services, and business technology applications.