Account Manager

Digital Shift Corporation; Edmonton; On-site; CAD 60,000 - 85,000; Full time

Job summary

Digital Shift Corporation is seeking an Account Manager in Edmonton, Alberta to manage client portfolios and drive marketing campaigns. You will identify opportunities, maintain ongoing client communication, and help grow our client base through proactive account management.

The role requires a university degree or college diploma, 2+ years in account management, 5+ years in sales, and strong communication skills. Some travel may be required and MS Excel proficiency is expected.

Qualifications

• University degree or college diploma or equivalent.
• Two years of account management experience.
• Five years of sales experience.
• Excellent oral and written communication.
• Strong organization and planning abilities.
• Effective time management.
• Ethical and honest professional conduct.
• Ability to work independently and as part of a team.

Responsibilities

• Handle new campaign start-ups, upgrades and renewals.
• Develop business opportunities to strengthen client relationships and generate new clients.
• Identify and qualify additional prospects via telemarketing, cold calls, proposals and reports.
• Maintain strong client relationships through regular meetings, calls and emails.
• Manage client expectations through meetings and written communications.
• Project manage campaigns; develop timetables and deadlines.
• Produce weekly, monthly and quarterly status reports for each client.
• Update account plans with current client and campaign info.

Skills

Communication

Organization

Time management

Self-motivation

Ethics

Team player

Client relations

Education

University degree or college diploma

Tools

Microsoft Excel

Job description

Web Agency and Digital Marketing Specialist

Job Title: Account Manager

Job Location: Edmonton, Alberta

Organizations URL: http://www.digitalshiftmedia.com

Number of Positions: 1

Post Date: N/A

About Digital Shift

Digital Shift is dedicated to providing reliability, responsiveness, assurance, while demonstrating empathy to help build long term relationships with our valued customers. Our vision is to be a leader in online relationships by transforming the way our customers' do business using internet technology.

Digital Shift’s Mission Statement

To make technology easy to use and available to all businesses.

Job Summary

• Responsibilities include managing all clients, identifying opportunities, planning and implementing marketing strategies
• Day-to-day activities include keeping in touch with existing clients, networking, and identifying new clients.

Duties and Responsibilities

• Handle new campaign start-ups, upgrades and renewals
• Develop business opportunities to strengthen the relationships with existing clients and to generate new clients
• Identify and qualify additional prospects through telemarketing, cold calls, sales call, proposal and report writing and data entry
• Establishing and maintaining strong client relationships through regular close contact account management which will include regular face to face meetings, telephone and email communication
• Ensure you manage expectations of all stakeholders by communicating through meetings, verbal, written and email forms
• Project managing campaigns; developing timetables and setting deadlines for clients
• Producing weekly, monthly and quarterly status reports to each client and establishing individual requirements
• Ensure account plans for each client are updated ongoing with all current and relevant information concerning the client and the campaign, from the point of handover from the business development manager
• Actively seeking to increase the services offered to your portfolio and increase the income generated in conjunction with the cross-sell and up-sell reward scheme to targets
• Responding to requests from the clients in an efficient and timely manner
• University Degree or College Diploma or equivalent
• Two years experience in account management
• Five years experience in sales
• Effective oral and written communication
• Organization/Planning
• Time Management/Punctual
• Understand and contribute to the organization's goal
• Self-motivated
• Honesty, integrity and personal ethics
• Think critically and act logically to evaluate situations, solve problems and make decisions Cooperative
• Highly motivated professional with excellent communication and inter-personal skills
• Team player with a positive attitude, who can also work independently and set own priorities and tasks
• Possess the core competencies and behaviours of a business development manager including: understanding customer needs, articulating Earley& Associates benefits, closing sales and maintaining customer relationships, and leveraging leads into sales
• Some travel is required where appropriate
• Good working knowledge of Microsoft Excel
• Ability to effectively manage customer & staff relationships, promptly respond to queries, ensure promises are kept and manage expectations
• Ability to analyze results, identify and explain any variance from targets
• Ability to use email, Internet applications, MS Windows operating system and tracking tools to support their role