Account Operations Representative – Temporary

Arcteryx.Com; North Vancouver; Hybrid; CAD 62,000 - 81,000; Full time

Benefits offered by this job

Health & wellbeing benefits

RRSP matching

Time off & flexibility

Parental leave support

Growth & development opportunities

Job summary

Arc’teryx is seeking a temporary Account Operations Representative for PRO in North Vancouver. You will support commercial and operational objectives, manage inquiries, and ensure efficient order processing while collaborating with Account Management, Business Development, and cross-functional teams.

You will help drive performance through data-driven processes, system usage, and continuous improvement initiatives, with a hybrid work setup and eligibility to work in Canada.

Qualifications

• 2+ years in customer service, retail, or customer-facing roles.
• 1+ year supporting B2B sales or business customers.
• Strong communication and collaboration with sales teams and cross-functional partners.
• Proactive, solutions-oriented approach with end-to-end ownership.
• Excellent organization, accuracy, and attention to detail.
• Proficient with Excel and CRM/SAP environments.

Responsibilities

• Assist the Account Operations Supervisor in executing commercial service objectives.
• Serve as the primary contact for inbound sales leads and route them appropriately.
• Oversee day-to-day order management, including fulfillment and issue resolution.
• Support B2B Embellished Retail and Uniform Program tracking and Salesforce/SAP activities.
• Maintain commercial reports, tools, and content for stakeholders.
• Monitor inventory and order data to optimize demand and movement.

Skills

Customer service

B2B sales support

Communication

Problem solving

Organization

Excel

CRM systems

Autonomy / collaboration

Outdoors passion

Tools

Salesforce

SAP

Excel

Job description

Department: NAM – Arc’teryx PRO

Reports to: Account Operations Supervisor

Location: North Vancouver, B.C.

Your Opportunity at ARC’TERYX:

As a temporary, Account Operations Representative for PRO, you play a key role in supporting commercial and operational objectives by enabling efficient business processes, maintaining operational excellence, and delivering a seamless customer experience. Working closely with Account Management, Business Development, and cross-functional teams, you help drive business performance through operational support, process optimization, and effective issue resolution. Leveraging data, systems, and continuous improvement initiatives, you contribute to scalable solutions that support growth and organizational success.

Please note, this is a temporary role until October 2027.

This role is based out of our North Vancouver office and is open to hybrid work. Candidates must be eligible to work in Canada.

Meet Your Future Team:

The PRO team is a highly versatile sales and service team within the Commercial Department at Arc’teryx. We provide purpose-built solutions for professional end users and strategic partners who rely on our products to perform their craft at the highest level. The Account Operations team is focused on delivering professional, efficient, and proactive support to deliver and enhance our value proposition to our targeted consumers, strategic business partners, government organizations, and procurement officials.

We highly value teamwork, collaboration and supporting one another to deliver exceptional outcomes.

• Assisting the Account Operations Supervisor in executing strategic commercial service objectives and supporting key operational initiatives
• Serving as the primary point of contact for inbound sales leads, managing inquiries and connecting prospects with appropriate channel partners
• Overseeing day-to-day order management operations, such as ensuring timely order fulfillment and resolution of order, shipping, logistics, and return-related issues
• Supporting the B2B Embellished Retail and Uniform Program by maintaining program tracking tools, coordinating embellishment requirements, and managing related Salesforce and SAP activities
• Maintaining commercial reports, sales tools, and content across internal and customer-facing platforms, ensuring accurate and accessible information for stakeholders
• Utilizing inventory and order reporting to monitor demand, track product movement, and identify inventory optimization opportunities
• Facilitating customer and product data maintenance to ensure information accuracy across systems
• Developing and maintaining process documentation, training materials, and workflow standards to improve operational efficiency and support internal teams

• Driving process improvements and automation initiatives to increase operational efficiency and reduce manual effort
• Enhancing reporting and analytics capabilities to provide actionable business insights and support data-driven decision-making
• Collaborating with cross-functional teams to optimize inventory management, demand planning, and customer service processes
• Supporting system enhancements and technology implementations to improve operational effectiveness and scalability
• Developing training resources, operational standards, and best practices to strengthen team capabilities and consistency
• Contributing to strategic business initiatives by identifying opportunities to improve customer experience, support growth, and optimize commercial operations
• Traveling as required to support the commercial and sales teams at tradeshows, customer visits, and to owned events

• You have 2+ years of customer service, retail, or customer-facing experience
• You have 1+ years of experience supporting B2B sales or business customers
• You Demonstrate strong communication skills and can effectively collaborate with sales teams, customers, and cross-functional partners
• You take a proactive, solutions-oriented approach to problem-solving and confidently own challenges through to resolution
• You possess exceptional organizational skills, with a strong focus on accuracy and attention to detail
• You are proficient with Microsoft Office applications, particularly Excel
• You have experience working with CRM platforms such as Salesforce and ERP systems such as SAP
• You adapt quickly to changing priorities and can effectively manage multiple tasks in a dynamic environment
• You are able to balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment
• Your passion for your work is paralleled by your passion for getting outside and living it

The salary range for this role is: CAD$62,000 - CAD$81,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay isdeterminedby your skills, experience, and level of responsibility.

We’recommitted to fair,equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance.Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health &wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing-RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family support - Parental leave top-up and a nesting period for new parents.
• Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.