Account Services Coordinator (Temporary - 7 Months)

Arcteryx.Com; North Vancouver; Hybrid; CAD 62,000 - 81,000; Full time

Benefits offered by this job

Health & wellbeing

Financial wellbeing

Time & Flexibility

Family support

Growth & gear

Job summary

Arc’teryx in North Vancouver is seeking an Account Services Coordinator – NAM (Temporary). You’ll manage wholesale orderbooks across prebook, in-season and replenishment, translating inventory into fulfillment decisions to protect service levels and support commercial relationships.

You’ll collaborate with Demand Planning, Supply Planning and Commercial teams in a fast-paced, global supply chain environment, gaining visibility into regional balance of supply and demand and developing

Qualifications

• Bachelor’s degree in business, Supply Chain Management, Operations Management, or related field.
• 2+ years of experience in Allocation, Wholesale Operations, or similar supply chain role.
• Understanding of orderbook management across prebook, in-season, and replenishment.
• Experience with fill rate and service level optimization.
• Experience managing large volumes of orders across multiple accounts with attention to detail.
• Strong Excel and data analysis skills for resolving fulfillment issues.
• Clear communicator able to translate constraints for partners.
• Ability to collaborate cross-functionally.

Responsibilities

• Execute against wholesale service level targets ( fulfillment rate, on-time delivery, order accuracy).
• Manage wholesale orderbook across prebook, in-season, replenishment; validate against inventory and supply plans; maintain prioritization rules.
• Optimize shipment timing and phasing to maximize fill rates while protecting inventory health and margin.
• Partner with Wholesale Sales to manage expectations, delivery windows, and order changes.
• Translate demand and inventory plans into wholesale fulfillment decisions across accounts under constraints.
• Develop and refine orderbook practices to improve fill rate consistency and reduce exceptions.
• Build deeper cross-functional partnerships with Demand Planning, Supply Planning, and Commercial teams.

Skills

Orderbook management

Data analysis

Excel

Communication

Cross-functional

Education

Bachelor’s degree in business

Supply Chain/Operations related degree

Job description

Department: Regional Supply Chain – NAM

Capability Area: Wholesale Planning & Account Services - NAM

Location: North Vancouver

Your Opportunity at ARC’TERYX:

As a Account Services Coordinator – NAM (Temporary), you are at the center of how Arc'teryx products reach wholesale accounts, translating inventory availability into fulfillment decisions that protect service levels and support commercial relationships. You will build hands‑on expertise in orderbook management across prebook, in-season, and replenishment cycles, developing a strong foundation in the trade-offs between supply constraints, account priorities, and inventory health. This role offers hands‑on responsibility for a complex, high-volume orderbook and the opportunity to develop your analytical and cross-functional collaboration skills in a fast-paced, global supply chain environment. You will work closely with Demand Planning, Supply Planning, and Commercial teams, gaining broad visibility into how the business balances supply and demand at the regional level.

This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada

Meet Your Future Team:

The Wholesale Planning & Account Services - NAM team leads the regional wholesale channel planning cycle end to end, bringing together merchandise planning, demand planning, and inventory allocation to support wholesale partners and deliver on regional business priorities. The team works closely with Commercial, Global Inventory Planning, Global Merchandise Planning, and omni-channel planning teams to translate account needs, market insights, and inventory considerations into coordinated plans that support order management, replenishment, and in-season decisions. Together, the team helps ensure wholesale accounts receive the right product, in the right quantities, at the right time, while reflecting regional nuances and strengthening cross-functional alignment.

Responsibilities

• Executing against wholesale service level targets, including fulfillment rate, on-time delivery, and order fulfillment accuracy across accounts
• Managing the wholesale orderbook across prebook, in-season, and replenishment orders, validating orders against available inventory and supply plans, and maintaining accurate order prioritization rules
• Optimizing shipment timing and phasing to maximize fill rates while protecting inventory health and margin
• Partnering with Wholesale Sales to manage account expectations, delivery windows, and orderbook changes
• Translating demand and inventory plans into wholesale order fulfillment decisions, balancing competing priorities across accounts under supply constraints

• Developing and refining orderbook management practices that improve fill rate consistency and reduce fulfillment exceptions across wholesale accounts
• Building deeper cross-functional partnerships with Demand Planning, Supply Planning, and Commercial teams to strengthen how the region anticipates and responds to supply constraints

Qualifications

• You have a bachelor’s degree in business, Supply Chain Management, Operations Management, or a related field
• You have 2+ years of experience in Allocation, Wholesale Operations, or a similar supply chain role
• You have a solid understanding of orderbook management, including prebook, in-season, and replenishment order types
• You have a working understanding of fill rate and service level optimization, and how inventory constraints affect order fulfillment
• You have experience managing large volumes of orders across multiple accounts with strong attention to detail
• You have strong Excel and data analysis skills, with the ability to investigate and resolve fulfillment issues
• You are a clear and effective communicator, able to translate supply constraint trade-offs for commercial and planning partners
• You collaborate effectively with cross-functional partners

The salary range for this role is: CAD$62,000 - CAD$81,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay isdeterminedby your skills, experience, and level of responsibility.

We’recommitted to fair,equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance.Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health &wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing -RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family support - Parental leave top-up and a nesting period for new parents.
• Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events),Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

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Join us in creating positive change in ourselves, our communities, and the world.

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Disruptive evolution. In pursuit of better. Always.

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