Account Operations Representative – Temporary

Arcteryx; North Vancouver; Hybrid; CAD 62,000 - 81,000; Full time

Job summary

ARC'TERYX in North Vancouver seeks an Account Operations Representative - Temporary to support commercial and operational objectives with efficient processes and excellent service. You will work with Account Management, Business Development, and cross-functional teams to drive performance and continuous improvement.

The role is hybrid in North Vancouver, temporary through Oct 2027, and requires 2+ years in customer service and 1+ year in B2B support.

Qualifications

• 2+ years of customer service, retail, or customer-facing experience.
• 1+ years supporting B2B sales or business customers.
• Proficient with Microsoft Excel.
• Experience with CRM platforms such as Salesforce.
• Experience with ERP systems such as SAP.
• Strong communication and collaboration with sales teams and cross-functional partners.
• Proactive problem-solving and ownership of challenges to resolution.

Responsibilities

• Assist as primary contact for inbound sales leads and connect prospects with channel partners.
• Oversee day-to-day order management and resolve order, shipping, and return issues.
• Support B2B Embellished Retail and Uniform Program using tracking tools and SAP/Salesforce tasks.
• Maintain commercial reports, sales tools, and content across platforms.
• Use inventory reports to monitor demand and optimize product movement.
• Maintain customer/product data accuracy across systems.
• Develop and maintain process docs, training materials, and workflows.

Skills

Customer service

Communication

Collaboration

Problem solving

Organizational skills

Attention to detail

Adaptability

Autonomy

Tools

Excel

Salesforce

SAP

Job description

Your Opportunity at ARC'TERYX

As a temporary, Account Operations Representative for PRO, you play a key role in supporting commercial and operational objectives by enabling efficient business processes, maintaining operational excellence, and delivering a seamless customer experience. Working closely with Account Management, Business Development, and cross-functional teams, you help drive business performance through operational support, process optimization, and effective issue resolution. Leveraging data, systems, and continuous improvement initiatives, you contribute to scalable solutions that support growth and organizational success.

Please note, this is a temporary role until October 2027.

This role is based out of our North Vancouver office and is open to hybrid work. Candidates must be eligible to work in Canada.

Meet Your Future Team

The PRO team is a highly versatile sales and service team within the Commercial Department at Arc’teryx. We provide purpose-built solutions for professional end users and strategic partners who rely on our products to perform their craft at the highest level. The Account Operations team is focused on delivering professional, efficient, and proactive support to deliver and enhance our value proposition to our targeted consumers, strategic business partners, government organizations, and procurement officials.

We highly value teamwork, collaboration and supporting one another to deliver exceptional outcomes.

If you were the Account Operations Representative - Temporary now, here are some of the core activities you would be doing:

• Assisting the Account Operations Supervisor in executing strategic commercial service objectives and supporting key operational initiatives
• Serving as the primary point of contact for inbound sales leads, managing inquiries and connecting prospects with appropriate channel partners
• Overseeing day-to-day order management operations, such as ensuring timely order fulfillment and resolution of order, shipping, logistics, and return-related issues
• Supporting the B2B Embellished Retail and Uniform Program by maintaining program tracking tools, coordinating embellishment requirements, and managing related Salesforce and SAP activities
• Maintaining commercial reports, sales tools, and content across internal and customer-facing platforms, ensuring accurate and accessible information for stakeholders
• Utilizing inventory and order reporting to monitor demand, track product movement, and identify inventory optimization opportunities
• Facilitating customer and product data maintenance to ensure information accuracy across systems
• Developing and maintaining process documentation, training materials, and workflow standards to improve operational efficiency and support internal teams

Here are some of the things you could be working on in the future:

• Driving process improvements and automation initiatives to increase operational efficiency and reduce manual effort
• Enhancing reporting and analytics capabilities to provide actionable business insights and support data-driven decision-making
• Collaborating with cross-functional teams to optimize inventory management, demand planning, and customer service processes
• Supporting system enhancements and technology implementations to improve operational effectiveness and scalability
• Developing training resources, operational standards, and best practices to strengthen team capabilities and consistency
• Contributing to strategic business initiatives by identifying opportunities to improve customer experience, support growth, and optimize commercial operations
• Traveling as required to support the commercial and sales teams at tradeshows, customer visits, and to owned events

Are you our next Account Operations Representative - Temporary?

• You have 2+ years of customer service, retail, or customer-facing experience
• You have 1+ years of experience supporting B2B sales or business customers
• You Demonstrate strong communication skills and can effectively collaborate with sales teams, customers, and cross-functional partners
• You take a proactive, solutions-oriented approach to problem-solving and confidently own challenges through to resolution
• You possess exceptional organizational skills, with a strong focus on accuracy and attention to detail
• You are proficient with Microsoft Office applications, particularly Excel
• You have experience working with CRM platforms such as Salesforce and ERP systems such as SAP
• You adapt quickly to changing priorities and can effectively manage multiple tasks in a dynamic environment
• You are able to balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment
• Your passion for your work is paralleled by your passion for getting outside and living it

Compensation

Salary range for this role is: CAD$62,000 - CAD$81,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

• Health &wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• Financial wellbeing - RRSP matching and eligibility for Arc’teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Time & Flexibilit y - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Family support - Parental leave top-up and a nesting period for new parents.
• Growth, community & gear - Professional development opportunities, Arc’teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

*Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.