Account Operations Manager - Remote

CBRE Group, Inc.; Toronto; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Operations Manager in Ontario, Canada. You will lead maintenance teams, drive safety standards, and oversee contract quality management to meet client expectations and deliver high-quality service.

Responsibilities include supervising staff, coordinating daily activities, mentoring, and overseeing vendor performance while ensuring compliance with codes and regulations. This role emphasizes leadership, process discipline, and client satisfaction.

Qualifications

• Provide formal supervision to employees.
• Monitor the training and development of staff.
• Conduct performance evaluations and coaching.
• Oversee the recruiting and hiring of new employees.

Responsibilities

• Coordinate and manage the team's daily activities and schedules.
• Cross-train staff and monitor deadlines.
• Mentor and coach staff as needed to improve performance.
• Identify sale opportunities to potential clients and promote capabilities.
• Monitor vendor performance on outsourced contracts and verify pricing and service levels.
• Ensure safety and regulatory compliance across properties.

Skills

Supervision

Staff Training

Performance Reviews

Coaching

Recruiting

Job description

About the Role:

Take ownership of operations as a CBRE Account Operations Manager. You will lead maintenance teams and drive safety standards across small to medium-sized properties. As part of our Contract Quality Management function, your work ensures that we not only meet our contractual obligations but deliver the high-quality service our clients expect.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Promote organizational capabilities and identify sale opportunities to potential clients.
• Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance.
• Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations.
• Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc.
• Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs.
• Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs.
• Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.