Contract Manager / Business Operations Manager

CBRE Group, Inc.; Victoria; On-site; CAD 85,000 - 120,000; Full time

Job summary

CBRE Group, Inc. in Victoria, BC, is seeking a Contract Manager / Business Operations Manager to support contract management, governance, performance, and innovation for CBRE’s Province of British Columbia account.

You will supervise staff, coordinate activities, review agreements, and drive improvements while upholding CBRE's RISE values. This role emphasizes collaboration with cross-functional teams to ensure obligations are fulfilled.

Qualifications

• Experience supervising staff and conducting performance evaluations.
• Strong knowledge of contract management and governance processes.
• Ability to interpret contracts and advise on amendments and changes.

Responsibilities

• Provide formal supervision to employees, oversee training and development.
• Coordinate daily activities, set schedules, and cross-train staff.
• Set deadlines and mentor the team to meet objectives.
• Review, interpret, and evaluate contract and service agreements.
• Respond to customer inquiries about contracting changes.
• Oversee contract governance and change control processes.
• Negotiate and monitor fulfillment of contractual obligations.
• Review amendments or extension requests and recommend actions.
• Lead by example, align with CBRE RISE values and drive consensus.
• Support account playbooks and identify ways to improve efficiency and reduce risk.

Skills

Staff supervision

Training & development

Performance evaluations

Coaching

Recruiting

Contract governance

Job description

About the Role:

As a CBRE Contract Manager Contract Manager / Business Operations Manager, you will support contract management, governance, performance, and innovation deliverables for CBRE’s Province of British Columbia account.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines. Mentor and coach as needed.
• Review, interpret, and evaluate contract and service agreements.
• Answer customer inquiries pertaining to the modification of existing contracts.
• Oversee contract governance by monitoring contractual obligations, supporting interpretation of contract language, and managing the contract change control process.
• Negotiate and monitor the fulfillment of contractual obligations.
• Review amendments to existing contracts or requests for extensions. Provide recommendations of approval or alternative solutions.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Support the development and improvement of account playbooks, processes, and procedures, identifying opportunities to improve efficiency, reduce risk, and strengthen operational performance.