Account Support

CBRE Group, Inc.; Richmond; On-site; CAD 40,000 - 65,000; Full time

Job summary

CBRE Group, Inc. is seeking an Account Support to deliver exceptional customer service and administrative support to a large Business Unit, Facility, or Account.

You will help manage the delivery of contracted services and ensure requirements are fulfilled, working closely with site teams and head office. You will respond to client inquiries, review invoices and cost codes, assist with billing and financial reporting, coordinate vendors, and support Health & Safety compliance.

Qualifications

• Strong customer service and communication skills.
• Experience in administrative tasks and facilities support.
• Analytical mindset with ability to review data and reports.

Responsibilities

• Respond to client inquiries with timely, high-quality service.
• Understand contract scope and ensure work aligns with it.
• Champion financial and operational systems; identify cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works.
• Review invoices; ensure correct cost center coding and billing processes.
• Review and approve maintenance invoices and project costs per contracts.
• Respond to inquiries on accounts receivable/payable and open POs.
• Provide monthly reporting support for contracts and business units.
• Support Health & Safety compliance and maintain QHSE documentation.
• Gather and analyze data to identify problems and suggest improvements.
• Collaborate with teams to influence related work activities.
• Suggest process improvements to enhance team efficiency.

Skills

Customer service

Administrative support

Billing & invoicing

Vendor coordination

Data analysis

Tools

ERP systems

MS Excel

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Account Support, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.