Facilities Operations Manager

CBRE Group, Inc.; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

CBRE Group, Inc. is seeking an Operations Management Manager to lead a small to mid-sized client region. You will mentor a team, align daily staff functions with strategic goals, and drive client success through efficient operations.

You will supervise staff, manage schedules, develop training programs, and deliver forecasts and reports to improve financial performance, ensuring compliance and data integrity across systems.

Qualifications

• Bachelor's degree preferred with 3–5 years of related experience.
• Experience in staffing, training, coaching, and performance management.
• Strong leadership and communication skills with MS Office proficiency.

Responsibilities

• Provide formal supervision and performance evaluations.
• Coordinate daily team activities and scheduling.
• Prepare ad hoc financial and performance reports and forecasting.
• Ensure compliance with company policies and licensing.
• Maintain data integrity across systems.
• Lead by example and drive CBRE RISE values.

Skills

Supervision

Staff coaching

Forecasting

Data analysis

Leadership

MS Office

Education

Bachelor's degree

Tools

Excel

PowerPoint

Job description

About the Role:

Lead the operations that drive client success.

As an Operations Management Manager, you will be the driving force behind the business strategy for a small to medium-sized client or region. You will lead, mentor, and empower a team to execute seamless operations, transforming complex challenges into efficient, high-impact solutions. This is a pivotal role within our Operations Management function, where your ability to align daily staff functions with our overarching organizational goals will directly influence client satisfaction and growth.

What You'll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.


• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.


• Prepare ad hoc data reports for revenue, expenses, and other business metrics. Evaluate trends to identify opportunities to improve financial performance. Manage the monthly forecasting process for assigned clients or regions.


• Ensure compliance with company policy, business and professional licensing, real estate law, and state, and federal guidelines.


• Maintain data integrity across systems used by the team.


• Partner with regional teams and departments to identify and implement organizational “best practices.


• Assist with the development of training programs, business processes, and system training programs.


• Facilitate the communication of policies, procedures, and initiatives to create consistency across the region.


• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.


• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.


• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.


• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.


• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.


• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.


• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.


• Extensive organizational skills with a strong inquisitive mindset.