Account Manager - Remote

Info-Tech Research Group; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

Join a forward-thinking company that values diversity and inclusion! As an Account Manager, you will create and execute strategic sales and service plans while managing member relationships to drive renewals and future sales. Your critical thinking and organizational skills will be essential in understanding client needs and delivering high-quality service. This role offers the opportunity to work in a dynamic environment where your contributions will directly impact the success of the organization. If you are passionate about helping clients succeed and thrive in a collaborative setting, this position is perfect for you.

Qualifications

• 3+ years of Account Management experience with a proven track record of success.
• Experience in the IT Research and Advisory market is preferred.

Responsibilities

• Create and execute sales and service activity plans for member lifecycle management.
• Manage account conversations and ensure high-quality service delivery.

Skills

Critical Thinking

Planning & Organization

Time Management

Goal Setting

Active Listening

Education

University degree

Job description

Location: London, Ontario
Info Tech Research Group Head Office
345 Ridout Street North
London, ON N6A2N8, CAN
Alternate Location: Work from Home - Ottawa, ON
Ottawa, ON, CAN

Responsibilities

• Create and execute sales and service activity plans. Manage member lifecycle tasks, including scheduling and eventually leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high quality service to help drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech.
• Complete scheduled and ad hoc data queries of our CRM.
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Education and Experience

• University degree.
• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team is an asset.

Skills

• Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to articulate them.
• Planning & Organization: Set daily schedules, plan territory, and set plans for account growth.
• Time Management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately.
• Goal Setting: Sets own goals around conversations demonstrating a commitment to professional development; takes ownership of own performance; manages goal attainment; able to set reasonable goals; monitors progress and communicates/asks for help when off pace for goal attainment.
• Active Listening: Able to identify client needs; asks great questions and listens.

Info-Tech Research Group of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.