Account Manager - Life Sciences

Surescripts; South Bruce Peninsula; Hybrid; USD 85,000 - 104,000; Full time

Job summary

An established industry player is seeking an Account Manager for Life Sciences to enhance customer satisfaction and drive growth. This role involves building strong relationships with clients, assessing their needs, and collaborating with various teams to ensure the successful adoption of products and services. With a flexible hybrid work model, the company offers a competitive salary and comprehensive benefits, fostering a diverse and inclusive workplace. If you have a passion for customer success and a background in life sciences, this opportunity is perfect for you.

Benefits

Healthcare

Paid Time Off

Pet Insurance

401(k)

Flexible Work Model

Qualifications

• 5+ years in account management or customer success.
• Experience in Life Science Patient Service / Access or HUB.

Responsibilities

• Develop effective relationships with customers and solicit feedback.
• Assess client needs and build a roadmap to address them.
• Train and educate other Account Managers.

Skills

Account Management

Customer Success

Data Analysis

Salesforce

Relationship Building

Education

Bachelor's Degree

Tools

CRM Tools

Salesforce

Job description

Job Summary:

The Account Manager - Life Sciences will provide support for customers of Surescripts within the growing vertical of Life Sciences. The Account Manager will work directly with clients to understand their business needs and challenges, influence adoption and utilization of our products and services, address business issues, provide reporting to show valuable insights, and advance planned goals and strategy. They will be responsible for growth, retention, and customer satisfaction within their client group, collaborating with teams such as Sales, Customer Support, Product Innovation, Data & Analytics, Marketing, and Finance to drive results.

Responsibilities:

• Develop effective relationships with customers and solicit feedback for internal improvements.
• Assess client needs proactively and build a roadmap to address them.
• Translate customer needs into service requirements.
• Ensure customers understand the benefits of Surescripts products to drive adoption and utilization.
• Share understanding of clients' strategic plans with internal teams.
• Protect, retain, and grow the customer base.
• Identify growth opportunities through lead generation.
• Increase utilization and adoption of products and services.
• Prepare and conduct account reviews to evaluate demands and utilization.
• Propose business enhancements to improve efficiency and growth.
• Coordinate pilots and early adoption initiatives.
• Escalate customer concerns as needed.
• Train and educate other Account Managers.
• Attend internal meetings and conferences as required.

Qualifications:

Basic Requirements:

• Bachelor's degree or equivalent experience.
• 5+ years in account management or customer success.
• 3+ years in Life Science Patient Service / Access or HUB experience.
• Experience as the main contact for customer accounts, building relationships, driving revenue, ensuring satisfaction, collaborating across teams, leading meetings, and working with complex product suites.
• Experience with data analysis, reporting, and CRM tools like Salesforce.

Travel: Some U.S. travel for meetings and conferences.

Keywords: account manager, life sciences, HUB, patient access, revenue growth, retention

#LI-REMOTE

Work Environment & Benefits:

Surescripts offers a Flexible Hybrid Work model, allowing virtual work with office collaboration as needed. The salary range for this position is $85,000 - $103,800 annually, with benefits including healthcare, paid time off, pet insurance, 401(k), and more. We are committed to equal employment opportunity and a diverse, inclusive workplace.