Account Manager IV

IGT; Canada; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the gambling industry is seeking an Account Manager IV to develop key customer relationships and ensure satisfaction with their PlayDigital products. The role focuses on maximizing revenue opportunities and requires strong communication skills and industry knowledge. The successful candidate will collaborate with internal teams to enhance customer experience and drive account growth.

Qualifications

• At least 5 years of experience as an account manager, preferably in gaming.
• Proven ability to build relationships with executives and peers.

Responsibilities

• Develop market initiatives and strategies for account growth.
• Maximize revenue opportunities and monitor financial performance of accounts.
• Coordinate with cross-functional teams for customer success.

Skills

Communication

Flexibility

Relationship Building

Job description

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Job Description

The Account Manager is responsible for developing and maintaining key customer relationships, ensuring high customer satisfaction with PlayDigital IGT products and services, and maximizing revenue opportunities. The focus will be on the growth and success of designated markets.

The successful candidate will develop a comprehensive understanding of the business and casino gaming market, becoming a trusted advisor to customers. Strong communication skills, a client-friendly manner, flexibility, and the ability to thrive in challenging environments are essential. Knowledge of casino products, especially the PlayDigital IGT game library, is advantageous.

The Account Manager oversees the entire customer experience, collaborating with customers and internal teams such as Product and Delivery to meet expectations, manage satisfaction, and ensure financial performance.

An understanding of online casino operations, marketing, game promotions, and KPIs is necessary to help improve customer performance through open dialogue.

Responsibilities

1. Develop market initiatives and strategies for account growth
2. Support teams within designated markets
3. Build customer relationships at all levels for high satisfaction
4. Maximize revenue opportunities
5. Monitor financial performance of accounts
6. Coordinate with cross-functional teams for customer success
7. Launch products timely, promote games, and optimize revenue through campaigns and marketing efforts
8. Identify new sales opportunities and assess financial performance
9. Maintain industry knowledge and company product expertise
10. Serve as escalation point for customer issues
11. Assist in prospecting and acquiring new customers
12. Gather and prioritize customer feedback for product development

Qualifications

• At least 5 years of experience as an account manager, preferably in gaming
• Strong team player with a positive attitude
• Proven ability to build relationships with executives and peers
• Willingness to travel occasionally

Keys to Success

• Foster innovation

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development, Marketing, Sales
• Industry: Gambling Facilities and Casinos