Account Manager (Inside Sales)

側獵灰汹; Burlington; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated sales professional to drive growth within a defined territory. This role involves building strong customer relationships, achieving sales goals, and utilizing advanced negotiation skills to close deals. Ideal candidates will possess excellent communication abilities and a keen attention to detail, ensuring a high level of customer satisfaction. Join a dynamic team that values innovation and offers opportunities for personal and professional growth. If you're ready to make an impact and thrive in a fast-paced environment, this position is perfect for you.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 1-2 years of sales or customer service experience preferred.

Responsibilities

• Achieve sales goals by seeking new business opportunities.
• Maintain customer relations and update information in the system.
• Assist in planning and launching email promotions.

Skills

Attention to detail

Communication skills

Interpersonal skills

Problem solving

Negotiation skills

Organizational skills

Time management

Microsoft Office

Microsoft Excel

Education

Bachelor's degree in Sales or relevant field

Job description

Key Responsibilities

• Achieve sales and gross profit goals within a defined territory and/or market by proactively seeking new business opportunities within existing customer base & new customer leads.
• Works closely with assigned, existing, and potential customers in a defined territory.
• Maintains customer relations & files (current quotes, correspondence, plans, problems, etc.) and updates customer information in the computer system.
• Enters quotes and orders into the computer system while on the phone with the customer, or works with sales supports to ensure accurate order entry.
• Advises District Sales Managers (DSMs) of all pending quotations, bids, leads, competitive information, and sales possibilities.
• Establishes GP% to be used in bids within the framework of the organization's pricing strategy.
• Processes return authorizations, sends out correspondence & literature, and works back-order reports. Based on sales support staffing levels, this may be handled by the account manager's assigned sales support specialist.
• Maintains close contact with the Purchasing Department (advises of low/high stock levels, competitive market prices, and vendor pricing discrepancies).
• Participates in vendor shows, in-house product training, association meetings, and P&T training.
• Transmits a daily order sales summary to direct manager.
• Issues direct/drop shipments and POs when required.
• Daily activity reports to Country Sales Leader.
• Assists in planning, designing & launching email promotions for generating leads for new sales/customer.
• AR follow-up & calls to customers.
• Product search e.g. substitutes, approx. for specific applications.
• Prospect, propose and close sales, utilizing negotiation tactics.

Skills Needed

• Attention to detail.
• Clear phone voice and excellent communication skills a must.
• Strong interpersonal skills with customers, peers and others, and strong ability to demonstrate diplomacy in difficult situations.
• Change resilient with the ability to quickly change directions without losing focus or motivation as business evolves or pivots based on the moving target nature of business.
• Advanced general computer skills including Microsoft Office products.
• Advanced Microsoft Excel skills and ability to create, work, edit and understand pivot tables, vlookup functions and other widely used Excel functions above entry level (advanced to expert ideal).
• Strong problem solving, reasoning and judgement skills.
• Some selling and negotiation skills.
• Exceptional organizational skills and time management.

Minimum Educational Requirements

Bachelor's degree in Sales or relevant field of study OR equivalent, relevant work experience.

Experience Required

The successful candidate will have 1 to 2 years previous sales or Customer Service experience. Some experience with sales/negotiation even if not within a prior role. Wholesale distribution experience is preferred, but is not required.

NOTE: The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager. Any such alterations intended to be permanent will be added to this job description.

Qualifications Education

Preferred

Bachelors

Behaviors

Preferred

Team Player : Works well as a member of a group

Loyal : Shows firm and constant support to a cause

Thought Provoking : Capable of making others think deeply on a subject

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Dedicated : Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Entrepreneurial Spirit : Inspired to perform well by an ability to drive new ventures within the business

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Peer Recognition : Inspired to perform well by the praise of coworkers

Self-Starter : Inspired to perform without outside help

Goal Completion : Inspired to perform well by the completion of tasks

Financial : Inspired to perform well by monetary reimbursement

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Licenses & Certifications

Required

Drivers License