Account Manager I, Canada

MSD; Quebec; On-site; CAD 70,000 - 110,000; Full time

Job summary

MSD Canada is seeking an Account Manager I responsible for a defined geographic region focusing on meeting sales revenue objectives while building customer relationships across academia, industrial, and contract research accounts.

You will collaborate with Field Application Scientists and Inside Sales, manage CRM data, travel extensively within the territory, and develop programs to grow instrument and consumable product sales.

Qualifications

• Bachelor's degree in Life Science or related field; additional years of sales experience can substitute for a degree
• Minimum of three years of sales experience managing multiple geographic regions
• Industrial and/or academic sales experience preferred

Responsibilities

• Develops and maintains relationships with potential and existing customers; acts as liaison between customers and technical staff to ensure understanding of product portfolios
• Develops sales programs designed to achieve budgeted sales volume
• Meets regularly with assigned customer accounts by phone or in person and resolves escalated issues
• Prospects for new business opportunities while growing existing accounts
• Manages accounts and maintains CRM data accuracy
• Maintains knowledge of complete product portfolio including capital, consumables and services
• Coordinates with Field Application Scientific and Inside Sales teams in strategic selling to grow instrument and consumables sales

Skills

Sales

Account management

Relationship building

Negotiation

Communication

CRM

Technical aptitude

Education

B.S. in Life Science

Tools

Salesforce (SFDC)

MS Office

WebEx

Job description

POSITION SUMMARY:

The Account Manager I is responsible for managing a defined geographic region with a focus on meeting sales revenue objectives while maintaining and building customer relationships. This position will focus on obtaining customers in the areas of academia, industrial, contract research accounts and similar opportunities.

DUTIES AND RESPONSIBILITIES:

• Develops and maintains relationships with potential and existing customers and acts as a liaison between the customers and technical staff to ensure thorough understanding of product/instrument portfolios.
• Develops sales programs designed to achieve budgeted sales volume.
• Meets regularly with assigned customer accounts, by phone or in person. Ensures that customers are consistently satisfied with the products and services; resolves any escalated issues.
• Focuses on prospecting of new business opportunities while growing and developing existing accounts.
• Manages accounts and adds new accounts to CRM. Regularly reviews to ensure data is accurate and current.
• Maintains in-depth knowledge of a complete portfolio of products including all capital, consumable and services.
• Integrates the Field Application Scientific team and Inside Sales team in the strategic selling processes with the goal to grow sales of instrument and consumable products.
• Specific duties may vary depending upon specific department/territory requirements.

EXPERIENCE AND QUALIFICATIONS:

• B.S. in Life Science, Engineering or related field.
• Additional years of experience can be a substitute for a degree.
• A minimum of three years of sales experience managing multiple geographic region.
• Industrial sales and/or academic sales preferred.

KNOWLEDGE, SKILLS AND ABILITIES:

• Proven sales record with knowledge of the assigned geographic region.
• Strong technical background.
• Knowledge Molecular Biology, Proteomics and competitive technology systems.
• Strong business acumen, negotiation and mediation skills, as well as a demonstrated attention to detail and a focus on achieving quality outcomes. Ability to build/foster relationships.
• A professional presence and strong interpersonal skills for interacting in a courteous, timely, and diplomatic manner with customers.
• Demonstrated ability to expand business within a geographic region.
• Excellent oral, written communication and interpersonal skills
  • Effectively communicate issues/problems and results that impact timelines, accuracy and reliability of account data
  • Effectively communicate performance goals and expectations
• Proficiency in MS Office Suite, WebEx or related teleconferencing software. Proficiency in SFDC desired.
• A wide degree of creativity and latitude is expected including the ability to multi-task and work productively in a demanding research environment with changing priorities.
• Ability to travel extensively that can include overnight stays and working work outside normal business hours as needed.

PHYSICAL DEMANDS:

While performing the duties of this job, the individual is frequently required to sit and stand for long periods. The individual is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; reach with hands and arms. This position requires extensive travel.

WORK ENVIRONMENT:

This position requires up to 100% travel within the designated territory to customer sites up to five days a week.