Account Manager (Freight Brokerage)

Uber Freight; Oakville; Hybrid; CAD 65,000 - 123,000; Full time

Job summary

Uber Freight is looking for an Account Manager II to deliver superior customer experiences in freight brokerage. The role involves managing client relationships, ensuring operational compliance, and understanding market trends. Candidates should possess a high school diploma and have at least 2 years of relevant experience in logistics.

Benefits

Monthly bonus eligibility

Qualifications

• Minimum 2 years of experience in a carrier sales, freight brokerage, or transportation logistics role.
• Proven ability to negotiate rates and secure truckload capacity.
• Ability to manage multiple loads and carriers simultaneously in a fast-paced environment.

Responsibilities

• Responsible for ensuring all freight is serviced to meet/exceed customer standards.
• Develop and maintain customer relationships while achieving operational metrics.
• Negotiate and establish relationships with carriers regularly.

Skills

Negotiation

Customer Service

Market Understanding

Education

High school diploma or GED equivalent

Bachelor’s degree in Supply Chain, Business, Logistics, or related field

Tools

Microsoft Office

Google Workspace

Load boards (e.g., DAT, Truckstop, 123Loadboard)

Job description

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About The Role

The Account Manager II is responsible for providing a best-in-class customer experience, serving as the first line of contact for our customers. They are responsible for ensuring all freight is serviced to meet/exceed the customer’s standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer relationships, while achieving company defined operational metrics.

Schedule: FT

Job Type: Hybrid

Salary Type: Salary

Req #: 1111

About The Role

The Account Manager II is responsible for providing a best-in-class customer experience, serving as the first line of contact for our customers. They are responsible for ensuring all freight is serviced to meet/exceed the customer’s standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer relationships, while achieving company defined operational metrics.

You will be eligible to earn a monthly bonus, in addition to your base salary, in your first full calendar month and enjoy working in a fast-paced, sales environment.

This position will work at our office in Oakville with the work schedule being Monday – Friday 9am – 6pm.

What The Candidate Will Do

• Responsible for understanding current market trends, to successfully offer pricing to customers’ requests for quotes
• Correspond with customer and carrier sales team regarding accessorial charges
• Manage shipment level interaction with client customer service and Uber Freight logistics support to handle day to day activities such as tracking, tracing and communications
• Ensure operational compliance for US and Foreign Regulatory Requirements
• Establish relationships, negotiate, and develop carriers regularly via phone and email in order to develop core and dedicated carriers
• Ensure customer satisfaction and high service levels where freight is picked up and delivered on time using safe, reliable carriers
• Meet or exceed team financial and individual performance goals
• Develop knowledge of carrier supply and demand, spot market pricing, and factors that impact freight markets
• Carrier profile management- learn carrier requirements, needs, contacts and update carrier profiles regularly.
• Acquire knowledge of freight network/lanes- know what internal freight lanes we run and find carriers that match these lanes
  
  

Basic Qualifications

• High school diploma or GED equivalent
• Minimum 2 years of experiencein a carrier sales, freight brokerage, or transportation logistics role.
• Proven ability tonegotiate ratesand secure truckload capacity in both spot and contract markets.
• Ability tomanage multiple loads and carriers simultaneouslyin a fast-paced environment.
• Proficiency inMicrosoft Office, especially Excel or Google Workspace.
  
  

Preferred Qualifications

• Bachelor’s degree in Supply Chain, Business, Logistics, or related field
• Existingcarrier network or book of business
• Experience working with load boards (e.g.,DAT,Truckstop,123Loadboard).
• Exposure tointermodal, drayage, or LTL
• Familiarity withcarrier scorecardsand performance metrics
  
  

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Transportation, Logistics, Supply Chain and Storage

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