Account Manager (Remote- Eastern Canada)

Info-Tech Research Group; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the IT Research and Advisory sector seeks an Account Manager to manage client relationships, focusing on renewal and growth. The role involves creating sales plans, maintaining detailed CRM records, and delivering exceptional service to enhance member satisfaction. Applicants should possess a university degree and have significant experience in account management within the IT sector.

Benefits

Competitive compensation packages.

Comprehensive benefits coverage: Health, Dental, Vision, etc.

President's Club awards and trips.

RRSP matching.

Generous time-off policies.

Employee recognition and development programs.

Pet-friendly offices, onsite gym, virtual yoga.

Qualifications

• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team is an asset.

Responsibilities

• Create and execute sales and service activity plans.
• Manage member life-cycle tasks, including scheduling and leading calls.
• Ensure members leverage their membership by delivering high-quality service.

Skills

Critical Thinking

Planning & Organization

Time Management

Goal Setting

Active Listening

Education

University degree

Job description

As an Account Manager, you will manage a book of business by providing a range of operational, administrative, and call-based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross-selling.

Major Responsibilities

• Create and execute sales and service activity plans. Manage member life-cycle tasks, including scheduling and leading calls.
• Own all account management conversations with secondary account stakeholders.
• Ensure members leverage their membership by delivering high-quality service to help drive renewal and future sales.
• Manage and respond to inbound requests from members.
• Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations, as well as their relationship with Info-Tech.
• Complete scheduled and ad hoc data queries of our CRM.
• Ensure the CRM contains accurate account details and contact information.
• Actively seek to increase product knowledge.

Education and Experience

• University degree.
• 3+ years of Account Management experience, with a proven track record of success.
• Experience working in the IT Research and Advisory market.
• Experience working as part of a team is an asset.

Skills

• Critical Thinking: Ability to assimilate complex information and communicate it simply. Internal and external communication. Understand value proposition and communicate it clearly to members. Understand client needs/requests and relay them effectively, involving analysts when necessary.
• Planning & Organization: Set daily schedules, plan territory, and set plans for account growth.
• Time Management: Manage the member lifecycle; schedule calls; prioritize tasks appropriately.
• Goal Setting: Set personal goals related to conversations and professional development; take ownership of performance; monitor progress and seek help if off pace.
• Active Listening: Identify client needs; ask insightful questions; listen effectively.

What We Offer

• Competitive compensation packages.
• Comprehensive benefits coverage: Health, Dental, Vision, etc.
• President's Club awards and trips.
• RRSP matching.
• Generous time-off policies, including summer hours and soft close days.
• Employee recognition and development programs.
• “Buy a book” program.
• Pet-friendly offices, onsite gym, virtual yoga sessions, rooftop patio, company fun days, and more!

ITRG is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or other protected factors. Upon request, ITRG will provide accommodations throughout the recruitment and hiring process.