Account Manager (Commercial Mid-Market)

Intello Technologies Inc.; Toronto; Hybrid; CAD 69,000 - 103,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to drive digital transformation in the commercial sector. In this exciting role, you'll collaborate with cross-functional teams to deliver innovative technology solutions, manage key client relationships, and apply advanced sales strategies. With a focus on customer-centric problem solving, you'll leverage cutting-edge technologies to help clients achieve their goals. This position offers a unique opportunity to be at the forefront of digital innovation while enjoying a flexible work culture and numerous career development opportunities. Join us and make a real impact in the world of technology!

Benefits

Flexible workplace culture

Career growth opportunities

Generous pension plan

Stock purchase plan

Comprehensive benefits package

Minimum 3 weeks vacation

Wellbeing Account

Qualifications

• 3+ years of sales experience in technology or telecommunications.
• Expertise in ICT and client business understanding.

Responsibilities

• Manage a portfolio of 40-50 accounts, overseeing the sales cycle.
• Develop strategic account plans and communicate with stakeholders.

Skills

Sales Expertise

Business Acumen

Customer Focus

Critical Thinking

Teamwork/Collaboration

Education

Bachelor's Degree in Business or related field

Tools

Salesforce

Microsoft Office Suite

Job description

Job Function: Sales & Professional Services

Status: Full Time

Schedule: Regular

Description

TELUS is seeking a dynamic and results-driven Commercial Sector Account Manager to join our Commercial Mid Market team.

Imagine yourself at the forefront of digital innovation, shaping the future of technology. At TELUS, your dreams of innovation become reality. Whether it's deploying 5G networks, designing custom infrastructure for your customer, developing IoT or AI-based solutions, or optimizing cybersecurity measures, as a TBS Account Manager, you'll be part of a team that doesn't just keep pace with technology—it defines it. We empower businesses to transform digitally, enabling them to ensure their growth and make a real impact on the world. Whether you're passionate about cloud solutions, 5G, or cutting-edge AI, TELUS offers you the opportunity to push boundaries and propel your career forward.

In this role, you will collaborate with cross-functional teams to deliver comprehensive technological solutions to our clients. Embodying TELUS's social values, you will apply sales strategies to optimize processes and results. You will manage a portfolio of 40 to 50 accounts, overseeing the entire sales cycle to ensure an optimal customer experience. The ideal candidate has proven experience in commercial sales within the technology or telecommunications sector, as well as a deep understanding of digital transformation and its impacts across various industries.

What you will do

• Own the executive-level client relationship and strategic business planning and apply diverse strategies to inform client decisions and shape relationships.
• Champion PSO (Premier Sales Organization) methodologies, collaborating with clients and stakeholders to create strategic plans with clear goals. Consistently exceed PSO KPIs in Quantity, Quality, Velocity, and Balance, maintaining KPI hygiene independently.
• Develop strategic account plans based on thorough understanding of clients' business operations and financial health to identify viable sales opportunities.
• Effectively communicate risks, impacts, and mitigation plans to stakeholders and senior management.
• Partner with the broader account team (other sales specialists, solution development, product managers, etc.) to create value propositions aligned to specific client needs based on business vision at a strategic level with the customer to achieve specific business outcomes.
• Demonstrate thought leadership by developing innovative approaches and managing prospect inquiries for TELUS business solutions. Maintain comprehensive expertise in client industries and market trends to deliver value, both internally and across our target markets.
• Manage potential leads for TELUS business solutions.
• Prepare professional proposals targeted to the key decision makers (usually senior managers or C-Suite) that clearly communicate TELUS’ first in-class solutions and value proposition to the customers' business problem.

Qualifications

What Sets This Role Apart:

• Breadth of Business: You'll have the opportunity to work across TELUS' diverse portfolios, including TELUS Communications, TELUS Agriculture, TELUS Digital, and TELUS Health, offering innovative solutions that span multiple industries and technologies.
• Customer-Centric Problem Solving: Your focus will be on understanding and addressing our customers' unique challenges, leveraging TELUS's comprehensive suite of digital and health solutions to drive their success.
• Social Purpose: You'll be part of a company that's committed to driving positive change. TELUS has set ambitious social purpose goals, aiming to address pressing societal challenges and create meaningful impact in our communities.
• Strategic Integrated Sales Management: You'll employ advanced sales strategies that align with TELUS's integrated approach, ensuring seamless coordination across our various business units to deliver maximum value to our clients.
• Innovation at the Forefront: You'll be working with cutting-edge technologies and solutions, partnering with industry leaders like Google and Salesforce to bring the best innovations to our clients.

What you bring:

• Professionalism: Highly sought after for deep expertise in Information & Communications Technology (ICT), client business, industry, market, and economy. Establishes and maintains relationships across TELUS, clients, partners, and industry insiders.
• Solution Platforms & Offerings: Expert in TELUS solutions and their impact on customers' businesses. Uses deep knowledge of TELUS and its Social Purpose to highlight competitive advantages. Actively seeks to understand clients' business, industry, market, and economy.
• Demonstrate key sales competencies such as Business Acumen, Critical Thinking, Customer Focus, Grit (Energy and Drive), and Teamwork/Collaboration.
• Engaging the Customer: Authentic customer advocate skilled in managing expectations and stakeholders. Proactively addresses potential issues with mitigation strategies. Expert in articulating business rationale and return on investments.
• Intermediate knowledge of English is required, because you will, on a regular basis, interact in English with external parties (clients, suppliers, candidates, external partners, etc.), interact in English with internal parties (colleagues, internal partners, stakeholders, etc.), as part of this position's main responsibilities, given its provincial scope.
• Minimum of 3+ years' experience in a sales environment.

What you get:

• Opportunity to obtain certifications for:
• Sales Academy (3 levels) - Foundational, Practitioner, and Mastery.
• Optional stock purchase plan, dedication to a diverse and inclusive team culture with loads of career development opportunities, flexible Total Rewards benefit plan with many innovative options and programs including a Direct Contribution Pension, Wellbeing Account, and more.
• Flexible workplace culture, allowing team members to have the freedom to work remotely or in the office according to their preferences and job requirements. This flexibility promotes work-life balance and fosters a productive and inclusive work environment.

Ready to shape the digital future with us? Your sales expertise and passion for innovation are the driving forces our clients need to succeed in their transformation. Join TELUS today and turn your ambitions into concrete achievements. Apply now!

Salary Range: $69,000-$103,000

Performance Bonus or Sales Incentive Plan: $50,000-100,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements.
• Generous company matched pension and share purchase programs.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions

We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized

5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications.

6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.