Account Manager, Commercial Market

Desjardins; Joliette; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking an Account Manager for the Commercial Market. This role involves developing client relationships, promoting financial products, and ensuring client satisfaction. The ideal candidate will have a Bachelor's degree, relevant experience, and strong analytical skills. Join a supportive team that values diversity and offers competitive benefits.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement for health and wellness expenses

Qualifications

• At least six years of relevant experience.
• Knowledge of French.

Responsibilities

• Develop and maintain business relationships with strategic clients.
• Promote and sell products and services to grow the business.
• Ensure client satisfaction and proper usage of products.

Skills

Communication

Interpersonal Skills

Results-driven

Financial Analysis

Market Analysis

Education

Bachelor's degree in a related field

Job description

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The incumbent is responsible for prospecting, soliciting, developing, and maintaining business relationships with strategic clients in the commercial sector. They promote and sell products and services to grow the business, using their technical knowledge and business skills to negotiate and engage in complex agreements. They ensure a balance between sales objectives, risk management, portfolio profitability, and client satisfaction. Specific responsibilities include:

1. Initiate, develop, and maintain personalized relationships with clients to promote and sell Desjardins' products and services.
2. Serve as an account manager, acting as an intermediary between the business centre and clients, ensuring satisfaction and proper usage of products and services, analyzing dissatisfaction sources, and proposing solutions.
3. Identify client needs, develop tailored solutions, and negotiate conditions.
4. Recommend strategies to increase business volume, manage risks, and strengthen relationships.
5. Use intelligence to identify business development opportunities.
6. Execute promotional activities and participate in public relations and community engagement.
7. Attend to client needs, seize opportunities, and refer clients as needed.
8. Adhere to policies, standards, and laws governing financial products and services, ensuring prudent risk management.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation from the first year
• Defined benefit pension plan
• Group insurance including telemedicine
• Reimbursement for health and wellness expenses and telework equipment

What You Bring To The Table

• Bachelor's degree in a related field
• At least six years of relevant experience (other qualifications may be considered)
• Knowledge of French
• Understanding of financial, economic, policy, and legislative developments
• Market and business environment analysis skills
• Financial analysis skills
• Knowledge of credit risk, loan and guarantee contracts, and business financing practices
• Familiarity with policies, legislation, and standards related to financial products and services
• Understanding of the referral process and government assistance programs
• Effective communication, results-driven, and interpersonal skills

We are committed to diversity, equity, and inclusion, providing accommodations for accessibility during the recruitment process.