Account Manager Calgary, AB Operations

Scandinavian Building Services; Calgary; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Devices provided

Tuition reimbursement

Job summary

Scandinavian Building Services in Calgary is seeking an Account Manager to oversee a mixed client portfolio across multiple sites and regions. The role requires regular site visits, strong client relationships, and leadership of hourly staff to ensure service standards and satisfaction.

You will travel to sites such as Calgary, Cochrane, Okotoks, Airdrie, Three Hills, and Lacombe, with onsite attendance a minimum of two days per week. When not visiting sites, you may work from home.

Qualifications

• 2-3 years in a supervisory or managerial role.
• Valid driver’s license in good standing.
• Strong customer service orientation for a client-facing role.
• Excellent English written and verbal communication.
• Ambitious, enthusiastic and able to work in a fast-paced environment.
• Ability to lead a team and foster collaboration.
• Reliable and trustworthy with handling high-pressure situations.
• Willingness to learn the cleaning industry.

Responsibilities

• Site visits within the designated region to ensure safety and customer service standards.
• Account management by building strong client relationships and addressing issues promptly.
• People management of hourly cleaners including scheduling, training and performance coaching.

Skills

Customer service

Leadership

Communication

Driver's license

On-site coordination

Job description

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add an Account Manager in Calgary, Alberta to the Scandi Family!

You will be taking care of a mixed client portfolio of 17 sites. Travel will include Calgary, Cochrane, Okotoks, Airdrie, Three Hills, Lacombe. This position requires onsite attendance a minimum of two days per week. Business hours are Monday to Friday 6am - 2:30pm with flexibility needed as business needs fluctuate. When not on the road visiting sites you are welcome to work from the comfort of your own home.

What’s in it for you:

• Awarded one of Canada’s Best Managed Companies: We’re committed to a high level standard of excellence for both clients and our Scandi Family.
• Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term so we offer a tuition reimbursement program for professional development.
• Stability and Job Security: Even through tough economic times we’ve continued to steadily grow, and we aren’t slowing down any time soon. With a strong national presence across Canada and growth into the US.
• Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.

What your day to day looks like:

Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.

• Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
• Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
• People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action

What you'll need to succeed:

• 2-3 years in a previous Supervisor or Manager position
• Valid driver's license in good standing
• Most important to us is strong customer service skills since this will be a client facing role
• Excellent proficiency of the English language in both written and verbal communication
• Ambitious, enthusiastic and enjoys working in a fast paced environment
• Ability to lead a team while fostering a strong team connection and collaboration
• Reliable and trustworthy with the ability to handle some high pressure stressful situations
• Willingness to learn the cleaning industry

Additional Job Details:

• Must be available 24/7 in case of emergency or client needs
• iPad, Cell Phone and Computer provided
• Company vehicle and fuel card provided

Our interview process:

• 20 minute preliminary phone interview with our Recruiter
• 20-40 minute to an hour assessment (depending on optional practice questions or breaks).
• 1 hour MS Teams video/on-site interview with the Hiring Manager and direct Supervisor for the role

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.