2. Hybrid Account Specialist

Edomey Janitorial & Building Services Ltd; Burnaby; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Gas allowance provided

iPad, Cell Phone and Computer provided

Job summary

Edomey Janitorial & Building Services Ltd. is seeking a Hybrid Account Specialist to manage a mixed client portfolio across Canada. You will report to the Director, oversee sites, conduct visits, and maintain service standards while leading cleaning staff and owner-operators. Flexibility and strong relationship skills are essential.

The role requires 5+ years of management experience, budgeting know-how, and ability to work across multiple software platforms. A valid driver’s license is required.

Qualifications

• Minimum 5 years of management experience.
• Experience delivering client-focused solutions and strong communication.
• Ability to work with multiple software platforms.
• Intermediate Excel/Word/Outlook; ability to create/edit reports.
• Strong critical thinking and problem-solving skills.
• Understanding of budgeting and profitability.
• Willingness to travel, including overnights and weekends.
• Subject matter expert in commercial cleaning tasks.

Responsibilities

• Manage day-to-day operations of accounts and sites in your portfolio.
• Conduct site visits across Canada ensuring safety and customer service standards.
• Foster strong relationships with clients and store managers; address complaints promptly.
• Handle personnel matters for hourly cleaners including scheduling, hiring, training, performance, and discipline.
• Plan and direct operations; monitor client KPIs to meet or exceed targets.
• Coach owner-operators and manage contractual scope of work.
• Oversee invoicing, budgeting, profitability, and monthly/quarterly reconciliations.
• Maintain valid driver’s license in good standing.

Skills

Management experience

Client-focused solutions

Software proficiency

Reporting

Budgeting & profitability

Delegation

Work under pressure

Travel willingness

Commercial cleaning knowledge

Tools

Outlook

Word

Excel

Job description

Posted Date: April 4, 2023

Edomey Janitorial & Building Services has been a Canadian leader in retail and commercial cleaning for the last 16 years. Starting as a small family‑owned and operated business in Burnaby BC in 2006 to offering full-service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow, we are looking to hire a Hybrid Account Specialist for Edomey Family!

PRIMARY RESPONSIBILITIES

• You will be taking care of a mixed client portfolio of all sites travelling across Canada. What your day-to-day will look like:


• Reporting to the Director you will be taking care of the day-to-day operations of the accounts and sites that are in your designated portfolio.


• Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards


• Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times


• People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action


• Operations Management; Managing operational activity planning, directing, organizing, and controlling all activities in assigned locations ensuring full completion of the scope of work. Monitoring and managing client specific KPIs to ensure they are met or exceeded


• Owner Operator Management; Ensure Owner Operators have a full understanding of the contract scope of work. Providing coaching and performance management including issuing warnings as required


• Financial Administration; Managing invoice control, budget, profit and reconciliation of all accounts on a monthly, quarterly and annual basis


• Valid driver's license in good standing

QUALIFICATIONS

• Minimum 5 years of management experience


• Experience delivering client-focused solutions to customer needs, with a demonstrated ability to communicate and connect


• Possess the ability to work with multiple software platforms and applications


• Intermediate computer skills including Outlook, Word, and Excel, ability to create and edit reports as required


• Excellent critical thinking and problem-solving skills


• General understanding of financial principles, including budgeting and profitability


• Strong delegation skills with the ability to motivate and resolve employee issues


• Must be able to work under pressure with a sense of urgency


• Demonstrated dependability with the ability to work flexible hours, be available for communication at all times, and travel (possible overnights and weekends required)


• Subject matter expert in commercial cleaning including, but not limited to trash removal; dusting; cleaning restrooms, break rooms, offices, and conference rooms; sweeping and mopping floors; vacuuming floors; window washing; buffing floors; stripping and waxing floors; stone care; carpet cleaning; carpet spotting; upholstery cleaning

Additional Job Details

• Must be available 24/7 in case of emergency or client needs


• Competitive Wages are offered as per industry standards


• iPad, Cell Phone and Computer provided


• Gas allowance provided

At EdomeyBuilding Services we are an equal‑opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.

Edomey would like to thank all applicants. Please note that only selected applicants will be contacted for an interview.