Account Manager

Scandinavian Building Services; Calgary; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Tuition reimbursement

Best Managed Company recognition

Growth opportunities

Family-friendly culture

Job summary

Scandinavian Building Services in Calgary, Alberta, is seeking an Account Manager to oversee a portfolio of sites and client relationships. The role requires on-site presence at least two days per week, with work-from-home options when not visiting sites.

You will manage site operations, coordinate with regional directors, and lead a team of cleaners while maintaining high service standards and strong client satisfaction.

Qualifications

• 2–3 years in a supervisor or manager position.
• Valid driver's license in good standing.
• Strong customer service skills for a client-facing role.
• Excellent proficiency of the English language in written and verbal communication.
• Ambitious, enthusiastic and able to work in a fast-paced environment.
• Ability to lead a team and foster collaboration.
• Reliable and trustworthy under pressure.
• Willingness to learn the cleaning industry.

Responsibilities

• Site visits to store locations within your region to ensure safety and customer service standards.
• Account management: build relationships with key clients and store managers; handle complaints promptly.
• People management: oversee cleaners at sites, scheduling, hiring, training, and performance management.

Skills

Customer service

People management

Leadership

Communication

Tools

Driver's license

Job description

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add an Account Manager in Calgary, Alberta to the Scandi Family!

You will be taking care of a mixed client portfolio of 17 sites. Travel will include Calgary, Cochrane, Okotoks, Airdrie, Three Hills, Lacombe. This position requires onsite attendance a minimum of two days per week. Business hours are Monday to Friday 6am - 2:30pm with flexibility needed as business needs fluctuate. When not on the road visiting sites you are welcome to work from the comfort of your own home.

What's In It For You

• Awarded one of Canada's Best Managed Companies: We're committed to a high level standard of excellence for both clients and our Scandi Family.
• Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term so we offer a tuition reimbursement program for professional development.
• Stability and Job Security: Even through tough economic times we've continued to steadily grow, and we aren't slowing down any time soon. With a strong national presence across Canada and growth into the US.
• Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.

What Your Day To Day Looks Like

Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.

• Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
• Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
• People Management; Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action

What You'll Need To Succeed

• 2-3 years in a previous Supervisor or Manager position
• Valid driver's license in good standing
• Most important to us is strong customer service skills since this will be a client facing role
• Excellent proficiency of the English language in both written and verbal communication
• Ambitious, enthusiastic and enjoys working in a fast paced environment
• Ability to lead a team while fostering a strong team connection and collaboration
• Reliable and trustworthy with the ability to handle some high pressure stressful situations
• Willingness to learn the cleaning industry

Additional Job Details

• Must be available 24/7 in case of emergency or client needs
• iPad, Cell Phone and Computer provided
• Company vehicle and fuel card provided

Our Interview Process

• 20 minute preliminary phone interview with our Recruiter
• 20-40 minute to an hour assessment (depending on optional practice questions or breaks).
• 1 hour MS Teams video/on-site interview with the Hiring Manager and direct Supervisor for the role

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.