IT Analyst

Scandinavian Building Services; Edmonton; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Medical & dental plan

Personal days off

Hybrid work

Job summary

Scandinavian Building Services, a Canada-wide leader in cleanings, seeks an IT Analyst (Contract) in Edmonton. Join our Scandi Family to support users, troubleshoot devices, and coordinate onboarding with MSP partners. The role combines hands-on IT support with user training in a hybrid work setting.

Requirements include 2+ years in a helpdesk role, knowledge of Windows 11/365, ADUC, and VoIP systems. We offer medical/dental benefits and a family-friendly culture as part of a stable national

Qualifications

• Minimum 2 years of experience in a helpdesk role with an IT focus.
• Post secondary education in Information Technology or a related discipline preferred.

Responsibilities

• Work closely with the IT team and MSP to ensure users receive appropriate service and support.
• Escalate concerns or issues with service providers as required.
• Basic network troubleshooting; DHCP, DNS, PING, FTP, VPN.
• Troubleshoot issues related to laptops, desktops, mobile devices, printers and telecommunication systems.
• Onboard and offboard users; coordinate setup/termination with internal team & MSP.
• Train users on technology solutions as required.

Skills

Customer service

Troubleshooting

Communication

Time management

Teamwork

Problem solving

Education

Post-secondary IT education

Tools

ADUC

MS Teams

8x8 VoIP

Windows 11

DNS/DHCP

VPN

Job description

Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add a IT Analyst (Contract) to the Scandi Family!

This is a contract position until February 2027

Hours are Monday to Friday, 8:00 a.m. – 4:30 p.m. (Hybrid)

(1-hour lunch: 30 minutes paid, 30 minutes unpaid

What’s in it for you:

• Awarded one of Canada’s Best Managed Companies:We’re committed to a high level standard of excellence for both clients and our Scandi Family.
• Growth Opportunities: A place to hang your hat. We want our employees to grow with us long term.
• Stability and Job Security: Even through tough economic times we’ve continued to steadily grow, and we aren’t slowing down any time soon. With a strong national presence across Canada
• Family First Culture: We are and have always been a family owned and operated business. We have family friendly events year-round and affectionately call our team members the Scandi Family.
• Benefits: We offer a comprehensive medical and dental plan as well as personal days off.

What your day to day will look like:

• Work closely with the IT team & MSP to ensure that all users receive appropriate service and support, escalating as required
• Escalate any concerns or issues with service providers as required
• Basic network troubleshooting; DHCP, DNS, PING, FTP, VPN
• Investigate and troubleshoot any issues that arise related to Laptops, Desktops, cell phones, tablets, telephone/conference systems, printers/scanners/fax machines or internet providers
• Aid organizations users by understanding the issue and its cause, explaining the problem to the user in a clear and helpful manner
• Basic knowledge of ADUC, pertaining to new account creation, disabling accounts password MGMT
• Coordinate the onboarding and offboarding of all users; requesting set up/termination with the internal team & MSP
• Conduct the set up and change over of all mobile devices
• Conduct training with users on all technology solutions as required.

What you’ll need to succeed:

• Post Secondary Education in Information Technology or a related discipline (preferred)
• Experience managing mobile devices, networks, and VoIP systems (8x8 experience considered an asset)
• Must have minimum 2 years experience in a helpdesk role with an IT focus
• Good technical knowledge of the following Microsoft suite; Windows 11, 365, SharePoint, OneDrive & MS Teams
• Exceptional problem-solving abilities with minimal supervision
• Excellent time management skills, ensuring that requests are responded to in a timely manner to service issues and requests, offering exceptional customer service
• Outstanding verbal and written communication skills, coupled with great interpersonal skills

Our interview process:

• 20 minute preliminary phone interview with our Recruiter
• 20-40 minute assessment (depending on optional practice questions or breaks)
• MS Teams video interview with Hiring Manager and direct Supervisor
  • Round 1: 30 minute MS teams interview with Hiring Manager
  • Round 2: 30 minute MS Teams interview with Hiring Manager and Direct Supervisor

At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome all candidates to apply. We feel it is important that all people have access and opportunity to be employed, to be valued and to be respected.