Account Manager

TransPerfect; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

TransPerks

Birthday off

Job summary

TransPerfect, a global language services leader in Vancouver, seeks an Account Manager to build new business relationships and serve as the first level of client support. You will grow revenue by expanding existing accounts, negotiating timelines, and educating clients on translation processes.

You will work closely with production to ensure flawless delivery and high customer satisfaction while understanding industry trends and market needs.

Qualifications

• MinimumBachelor'sdegree or equivalent.
• 3-6 months+ sales experience.
• Excellent written and verbal English communication skills.
• Excellent problem solving and analytical skills.
• Strong interpersonal skills.
• Effective time management.

Responsibilities

• Develop prospective clients through internet research, trade show lists, referrals and directories.
• Foster and close new clients through referrals, cold calling, networking and events.
• Grow new business from existing clients by expanding relationships and upselling the TransPerfect portfolio.
• Creatively improve new business development strategies.
• Negotiate rates and deadlines with prospective and current clients.
• Educate clients on translation processes, rates, turnaround times and competitors.
• Liaise with production to ensure jobs are handled with attention to detail and high quality.
• Follow up with clients to ensure satisfaction with delivery, quality and service.
• Understand industries TransPerfect markets to and keep updated on market trends.
• Undertake special projects or duties as required.

Skills

Bachelor's degree

Sales experience

English communication

Problem solving

Interpersonal skills

Time management

Education

Bachelor's degree or equivalent

Job description

Who We Are:

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com.

What You Will Be Doing:

The position of the Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients. Responsibilities include:

• Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation
• Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)
• Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio.
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
• Perform other special projects or duties when required

Who We Are Looking For:

Required Skills:

• MinimumBachelor'sdegree or equivalent
• 3-6 months+ sales experience
• Excellent written and verbal English communication skills
• Excellent problem solving and analytical skills
• Strong interpersonal skills
• Effective time management

Where Your Career Is Going:

At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

Why TransPerfect:

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfectprovidesequal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.