Account Manager

TVET College; Vancouver; On-site; CAD 70,000 - 98,000; Full time

Benefits offered by this job

Health and Dental benefits

RRSP/DPSP

Performance bonuses

And more...

Job summary

Staples Canada is seeking an Account Manager II to nurture and expand relationships with enterprise customers in the Vancouver area. You will manage day-to-day contacts, drive field-based activity, and push Growth Categories and Business Essentials across your portfolio.

You will partner with Growth Category Specialists, Customer Service and other teams to optimize sales, loyalty and overall account profitability. A college degree and solid CRM experience are preferred for this role.

Qualifications

• College degree or higher is preferred.
• Strong relationship-building skills are essential.
• Clear verbal and written communication abilities.
• Ability to navigate CRM systems (SFDC) and Staples Alpha platform; proficient with Microsoft Office.
• Solid understanding of sales processes and teamwork in a selling environment.
• Sales or Account Management experience is a plus.

Responsibilities

• Manage day-to-day relationships with key contacts and buyers.
• Exceed customer-facing KPIs through field activity.
• Penetrate Growth Categories and Business Essentials within customer portfolios.
• Coordinate funnel activity and CRM-driven customer interactions.
• Drive prescriptive selling opportunities and customer marketing initiatives.
• Collaborate with Customer Service to service and fulfill accounts.
• Educate customers on Staples Professional growth categories.
• Expand market share by reactivating dormant accounts and increasing penetration.

Skills

Relationship building

Communication skills

Sales process knowledge

Team collaboration

Education

College degree

Tools

SFDC

Alpha

Microsoft Office

Job description

The Account Manager II (AM) is responsible for delivering on sales and profitability quota targets, exceeding organizational KPI’s, as well as retaining and penetrating business essentials and growth category sales in existing locations of assigned (primarily large and enterprises sized) accounts within a defined geographic territory. The AM serves as the primary contact for buyers and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service and other company resources to manage and grow the day-to-day customer relationship. Account Manager also develop business by driving increased compliance and sales across their entire portfolio.

Specifically, You Will:

Manage day-to-day relationships with customers by developing relationships with key contacts/buyers.

Active in field work, exceeding all customers facing (in-person) Key Performance Indicators (KPI’s).

Identifies and builds relationships with customers, to penetrate deeper into Staples Professional key categories of Business Essentials and Growth Categories.

Identifies and develops strategy for short-term and long-term sales retention and penetration opportunities, by managing all funnel activity as well as all customer-facing activity in the CRM.

Executes all prescriptive selling opportunities as provided including generated sales plays, customer-facing activity, sales meetings and customer marketing opportunities.

Coordinates account servicing and fulfillment with support from Customer Service.

Introduces, promotes and educates customers on Staples Professional’s growth categories.

Increase market share within portfolio of accounts through penetration of Growth Categories and reactivating assigned inactive & dormant accounts.

Some of what you need:

Completion of college/university.

Strong relationship building skills.

Effective communication both verbal and written.

Ability to navigate systems including CRM (SFDC), Staples proprietary systems (Alpha), and proficient in use of Microsoft suite of products.

Strong understanding of sales processes and working in a team sales environment.

Sales or Account Management experience preferred.

Experience working with a CRM tool such as SFDC, preferred.

Physical Requirements/Working Conditions:

Field work, daily travel to customer locations to execute in person customer meetings.

Travel out of market or into Staples offices on an as needed basis for training, team meetings, conferences etc.

Some of what you will get:

• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• And more...

#MakeAnImpact

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

About the Team At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

• Job Identification 73266
• Locations 1105-1140- 1845 Kingsway Avenue, Port Coquitlam, BC, V3C 1S9, CA