Account Manager

Staples Canada; Vancouver; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada is seeking an Account Manager II to drive sales and profitability across large and enterprise accounts in a defined Canadian territory. You will manage key buyer relationships, collaborate with Growth Category Specialists, Customer Service and internal teams to grow the business and achieve quotas with field visits and travel.

This role rewards proactive relationship building and strategic selling across Growth Categories.

Qualifications

• Must have a college or university degree.
• Strong relationship-building skills and effective verbal/written communication.
• Experience with sales processes and team-based selling.
• CRM experience (SFDC) and proficiency with Microsoft Office tools.

Responsibilities

• Manage day-to-day relationships with customers and key buyers.
• Field-based with daily travel to customer locations.
• Penetrate Staples Professional categories and grow business in assigned accounts.
• Coordinate with Customer Service and Growth Category Specialists to fulfill needs.
• Identify short- and long-term sales opportunities and manage funnel activity in CRM.
• Support account servicing and fulfillment activities.

Skills

Relationship building

Communication

Sales processes

Team selling

Education

College/university degree

Tools

SFDC (CRM)

Alpha system

Microsoft Office

Job description

Some of what you will do:

The Account Manager II (AM) is responsible for delivering on sales and profitability quota targets, exceeding organizational KPI’s, as well as retaining and penetrating business essentials and growth category sales in existing locations of assigned (primarily large and enterprises sized) accounts within a defined geographic territory. The AM serves as the primary contact for buyers and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service and other company resources to manage and grow the day-to-day customer relationship. Account Manager also develop business by driving increased compliance and sales across their entire portfolio.

Job Description

Some of what you will do:

The Account Manager II (AM) is responsible for delivering on sales and profitability quota targets, exceeding organizational KPI’s, as well as retaining and penetrating business essentials and growth category sales in existing locations of assigned (primarily large and enterprises sized) accounts within a defined geographic territory. The AM serves as the primary contact for buyers and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service and other company resources to manage and grow the day-to-day customer relationship. Account Manager also develop business by driving increased compliance and sales across their entire portfolio.

Specifically, You Will

• Manage day-to-day relationships with customers by developing relationships with key contacts/buyers.
• Active in field work, exceeding all customers facing (in-person) Key Performance Indicators (KPI’s).
• Identifies and builds relationships with customers, to penetrate deeper into Staples Professional key categories of Business Essentials and Growth Categories.
• Identifies and develops strategy for short-term and long-term sales retention and penetration opportunities, by managing all funnel activity as well as all customer-facing activity in the CRM.
• Executes all prescriptive selling opportunities as provided including generated sales plays, customer-facing activity, sales meetings and customer marketing opportunities.
• Coordinates account servicing and fulfillment with support from Customer Service.
• Introduces, promotes and educates customers on Staples Professional’s growth categories.
• Increase market share within portfolio of accounts through penetration of Growth Categories and reactivating assigned inactive & dormant accounts.

Some Of What You Need

• Completion of college/university.
• Strong relationship building skills.
• Effective communication both verbal and written.
• Ability to navigate systems including CRM (SFDC), Staples proprietary systems (Alpha), and proficient in use of Microsoft suite of products.
• Strong understanding of sales processes and working in a team sales environment.
• Sales or Account Management experience preferred.
• Experience working with a CRM tool such as SFDC, preferred.

Physical Requirements/Working Conditions

• Field work, daily travel to customer locations to execute in person customer meetings.
• Travel out of market or into Staples offices on an as needed basis for training, team meetings, conferences etc.

Some Of What You Will Get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

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About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.