Account Manager - Print Services

Staples Canada; Richmond Hill; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Health and dental benefits

RRSP/DPSP

Performance bonuses

Learning and development programs

Associate discount

Travel reimbursements

Job summary

Staples Canada is seeking a Strategic Account Manager to oversee print and promo solutions for high‑value clients. You will design strategic business plans, prospect for new clients, manage referrals, ensure client satisfaction, and guide customers through their buying journey.

Responsibilities include engaging prospects, building portfolios, managing quotes and pricing, and monitoring performance against targets.

Qualifications

• In-depth knowledge of client relationship management strategies.
• Comprehensive knowledge of industry products and services.
• Experience with solutions selling, service skills, negotiation and relationship management.
• Strong math aptitude and profitability analysis skills.
• Data sourcing and business case modeling abilities.
• Local market selling experience with pricing, competition, and supplier knowledge.
• Effective remote-work skills.
• Travel within the territory when required (valid driver’s license).

Responsibilities

• Lead Generation & Engagement – Receive inbound referrals, engage prospects remotely, and nurture them with digital content.
• Sales Conversion & Portfolio Development – Convert prospects into accounts, build a mid‑market to large customer portfolio, and apply sales techniques to meet sales and margin targets.
• Client Relationship Management – Retain and expand client relationships, market new products, and resolve business continuity issues.
• Sales Process Execution – Conduct virtual meetings throughout the cycle and manage quoting, sampling, proofing, and pricing.
• Strategic Planning & Performance Monitoring – Create rolling plans, monitor performance against targets, and share best practices.
• Project & Program Management – Oversee projects from initiation to post‑delivery satisfaction and collaborate with sales support.
• Reporting & Business Development – Track sales activity, prepare reviews, and contribute to growth plans.

Skills

Client relationship management

Industry product knowledge

Solutions selling

Negotiation

Profitability analysis

Data sourcing

Business case modeling

Remote-work

Travel readiness

Job description

What you will do

The Strategic Account Manager is responsible for managing all aspects of print and promo solutions contracted by clients. They design and implement strategic business plans for high-value customers, prospect for new clients, manage inbound referrals, ensure customer satisfaction, and guide customers through their buying journey.

Specifically, You Will

• Lead Generation & Engagement – Receive inbound referrals, engage prospects remotely, and nurture them with digital content.
• Sales Conversion & Portfolio Development – Convert prospects into accounts, build a mid‑market to large customer portfolio, and apply sales techniques to meet sales and margin targets.
• Client Relationship Management – Retain and expand client relationships, market new products, and resolve business continuity issues.
• Sales Process Execution – Conduct virtual meetings throughout the cycle and manage quoting, sampling, proofing, and pricing.
• Strategic Planning & Performance Monitoring – Create rolling plans, monitor performance against targets, and share best practices.
• Project & Program Management – Oversee projects from initiation to post‑delivery satisfaction and collaborate with sales support.
• Reporting & Business Development – Track sales activity, prepare reviews, and contribute to growth plans.

What you need

• In‑depth knowledge of client relationship management strategies.
• Comprehensive knowledge of industry products and services.
• Experience with solutions selling, service skills, negotiation and relationship management.
• Strong math aptitude and profitability analysis skills.
• Data sourcing and business case modeling abilities.
• Local market selling experience with pricing, competition, and supplier knowledge.
• Effective remote‑work skills.
• Travel within the territory when required (valid driver’s license).

What you will get

• Base salary plus uncapped quarterly commission tied to sales goals and KPIs.
• Reimbursement for approved mileage and travel expenses.
• Associate discount.
• Health and dental benefits.
• RRSP/DPSP.
• Performance bonuses.
• Learning and development programs.
• Additional perks.

We are building an inclusive and diverse team. Staples Canada welcomes and values individuals from varying backgrounds and experiences. If you have a disability or special need requiring accommodation, please let us know.