Account Manager

Insight Global; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

Insight Global is seeking an Account Manager to manage and grow existing client relationships, coordinating with estimating, project management, production, and operations to ensure exceptional service delivery. The ideal candidate is organized, customer-focused, and capable of managing multiple priorities in a fast-paced environment.

While retail display experience is beneficial, the core requirements are relationship-building, organization, and proactive project progression.

Qualifications

• 3–5 years of Account Management, Customer Success, Client Services, Sales Support or Inside Sales experience.
• Strong client-facing communication and relationship-building skills.
• Experience coordinating multiple projects, priorities, or customer accounts simultaneously.

Responsibilities

• Manage day-to-day relationships with existing client accounts.
• Serve as primary point of contact for inquiries, orders, and project updates.
• Coordinate new orders and communicate information to internal teams.
• Work with estimating, production, project management, and operations to keep projects on track.
• Track timelines, deliverables, revisions, and client requests through lifecycles.
• Maintain CRM records, account notes, and project documentation.
• Identify opportunities for account growth within existing customers.
• Resolve client concerns and ensure high levels of satisfaction.
• Support sales and leadership with account-related administrative activities.

Skills

Account Management

Customer Success

Client Services

Sales Support

Inside Sales

Tools

CRM systems

Microsoft Office

Job description

Job Description

Insight Global is looking for a highly organized Account Manager to support existing customer relationships and ensure projects, orders, and client requests are executed smoothly.

This individual will inherit established accounts and act as a primary point of contact for clients, coordinating internally with estimating, project management, operations, and leadership teams to ensure exceptional service delivery. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment.

While previous retail display experience is beneficial, the most important qualities are strong relationship management skills, organization, communication, and the ability to keep projects moving forward.

Key Responsibilities-

• Manage day-to-day relationships with existing client accounts.
• Serve as a primary point of contact for customer inquiries, orders, and project updates.
• Coordinate new orders and ensure information is accurately communicated to internal teams.
• Work closely with estimating, production, project management, and operations teams to ensure projects stay on track.
• Track timelines, deliverables, revisions, and client requests throughout project lifecycles.
• Maintain accurate CRM records, account notes, and project documentation.
• Identify opportunities for account growth and additional business within existing customers.
• Proactively resolve client concerns and ensure high levels of customer satisfaction.
• Participate in client meetings and assist with ongoing relationship development.
• Support sales and leadership teams with account-related administrative activities and follow-up.

Skills and Requirements

• 3-5 years of Account Management, Customer Success, Client Services, Sales Support, or Inside Sales experience.
• Strong client-facing communication and relationship-building skills.
• Exceptional organizational skills and attention to detail.
• Experience coordinating multiple projects, priorities, or customer accounts simultaneously.
• Ability to work cross-functionally with multiple internal stakeholders.
• Strong problem-solving and follow-up skills.
• Experience managing customer expectations and building long-term relationships.
• Proficiency with CRM systems and Microsoft Office.
• Comfortable working in a fast-paced environment with frequent client interaction.
• Retail industry experience.
• Retail display, merchandising, POP/POS, fixture, signage, or fabrication industry experience.
• Experience working with project-based businesses.
• Exposure to manufacturing, production, or operations environments.
• Experience supporting custom projects or customer solutions.
• Understanding of quoting, estimating, order management, or project coordination processes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].