Account Manager

RGIT Australia; Hamilton; On-site; CAD 70,000 - 81,000; Full time

Benefits offered by this job

Annual Bonus

Health & Wellness Spending Accounts

Perkopolis Staff Discounts

On-site Gym + Planet FitnessMembership

Coffee Bar with Barista + Unlimited Sn

Monthly Events, Friday Lunches & Daily

Professional Growth & Development

Job summary

Space Ops is seeking an Account Manager to build strong client partnerships, ensure successful delivery, and drive growth across products and services. You will partner with sales, finance, and operations to align client objectives with solutions.

The role emphasizes proactive relationship management, performance monitoring, and cross-functional collaboration to maximize client value and retention.

Qualifications

• 3+ years in account management or customer success.
• Proven ability to manage multiple accounts and priorities.
• Strong business acumen and problem-solving skills.

Responsibilities

• Own client relationship management and primary points of contact.
• Develop account plans, proposals, and business reviews.
• Coordinate internal teams for on-time product/service delivery.
• Monitor satisfaction, capture feedback, and drive improvements.
• Support renewals, invoicing, and strategic partnerships.

Skills

Client relationship management

Account management

Cross-functional collaboration

CRM systems

Executive communication

Job description

Full-time Permanent Associate

Posted 24 Sep 2026

Description

Summary

The Account Manager is responsible for building and maintaining strong client relationships while ensuring the successful delivery of products and services that meet customer needs. This role serves as the primary point of contact for assigned accounts, driving client satisfaction, retention, and growth through proactive relationship management, strategic planning, and cross-functional collaboration. The Account Manager partners closely with internal teams to deliver exceptional customer experiences while identifying opportunities to expand business and support organizational objectives.

What You\'ll Be Doing

Client Relationship Management

You will build and maintain strong client partnerships by:

• Serving as the primary point of contact for assigned client accounts
• Developing trusted relationships with key client stakeholders and decision-makers
• Conducting regular meetings to understand client goals, priorities, and business needs
• Ensuring timely resolution of client inquiries, concerns, and service-related issues
• Proactively identifying opportunities to strengthen client engagement and satisfaction

Account Growth & Business Development

You will support account growth by:

• Identifying opportunities to expand existing client relationships through additional products and services
• Developing account plans that align customer objectives with organizational solutions
• Preparing proposals, presentations, and business reviews for clients
• Collaborating with Sales and Leadership to support contract renewals and business development initiatives
• Monitoring account performance and recommending strategies to maximize client value

Project Coordination & Service Delivery

You will ensure successful client outcomes by:

• Coordinating with internal teams to ensure timely delivery of products, services, and projects
• Managing client expectations, project timelines, and key deliverables
• Facilitating communication between clients and internal stakeholders throughout project lifecycles
• Monitoring project progress and addressing risks or challenges proactively
• Ensuring all client commitments are delivered with accuracy, quality, and professionalism

Client Success & Operational Support

You will strengthen customer success by:

• Monitoring client satisfaction and acting on feedback to improve the customer experience
• Maintaining accurate account documentation, activity records, and CRM information
• Preparing reports and account summaries for leadership and clients
• Collaborating with Finance regarding invoicing, renewals, and account-related matters as required
• Supporting onboarding activities for new clients and ensuring a seamless transition into ongoing account management

Continuous Improvement & Strategic Partnership

You will contribute to organizational success by:

• Identifying opportunities to improve account management processes and client service delivery
• Sharing client insights to support product improvements and business planning
• Staying informed on industry trends, market developments, and competitor activity
• Supporting strategic initiatives that improve customer retention and long-term partnerships
• Taking ownership of special projects and initiatives that support business growth

What We\'re Looking For

• 3+ years of experience in account management, customer success, client relationship management, or a related role
• Demonstrated ability to build and maintain strong client relationships
• Experience managing multiple accounts and competing priorities in a fast-paced environment
• Strong business acumen and problem-solving abilities
• Experience preparing presentations, business reviews, and client-facing communications
• Proficiency with CRM systems and Microsoft Office Suite
• Excellent organizational, negotiation, and time management skills
• Strong written and verbal communication skills
• Ability to collaborate effectively across cross-functional teams
• $70,000 – 80,500Annual Compensation
• Annual Bonus
• Health & Wellness Spending Accounts
• Perkopolis Staff Discounts
• On-site Gym + Planet Fitness Membership Concession
• Coffee Bar with Barista + Unlimited Snacks
• Monthly Events, Friday Lunches & Daily Breakfast
• Professional Growth & Development Opportunities

Space Ops welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

AIDisclosure:Aspart of our recruitment process, we may use AI-enabled tools to support the screening and assessment of applications. All AI-generated recommendations and outputs are reviewed andvalidatedby our recruitment team.

Company Overview

At Space Ops, we\'re a team of innovators, problem-solvers, and builders passionate about creating technology that makes a difference. We thrive on collaboration, curiosity, and continuous learning, empowering every team member to make an impact. If you\'re looking for meaningful work, opportunities to grow, and a fun, supportive culture where great ideas come to life, Space Ops is the place for you.