Account Manager

VERB Interactive; Toronto; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Premium health insurance

$1000 annual wellness spending/health—

Company matching RRSP program

Top up for Parental/Pregnancy leave

Hybrid work arrangements

Transit and fitness discounts

Recreational sports teams and social

Professional and Personal Development

Internal recognition programs

Free office snacks and drinks

Job summary

VERB Interactive is seeking an Account Manager to lead client relationships, provide strategic direction, and coordinate with internal teams to deliver projects on time and within budget.

You will manage multiple campaigns, identify opportunities for growth, oversee budgets, timelines, and scope, and mentor junior coordinators while fostering strong client partnerships in a fast-paced agency environment.

Qualifications

• 3-4 years of agency experience
• Post-secondary education in marketing, advertising, business, communications, public relations, or equivalent experience
• Demonstrated ability to present to clients and internal management
• Demonstrated experience in digital marketing
• Proficiency in administrative tasks (budgets, reports, decks)
• Ability to manage timelines and budgets with SME collaboration
• Highly proactive with problem-solving initiative
• Strong SEO/GEO, SEM, web analytics, social and traditional media knowledge
• Excellent written and verbal communication
• Highly organized in a fast-paced environment

Responsibilities

• Independently manage client relationships and projects, proactively offering sound solutions to issues
• Foster positive relationships with internal and external clients through strategic communication
• Identify opportunities to grow accounts by proposing new solutions and services
• Oversee marketing retainers and projects (Social/SEO/GEO, Paid Media) with SMEs
• Oversee and manage small to medium web development and digital marketing projects from Discovery to Launch
• Manage project timelines with Project Managers and Account Coordinators
• Manage project budgets and seek efficiencies within scope
• Collaborate with VERB departments and subject matter experts
• Maintain knowledge of client brand standards and assets
• Uncover research, insight, and strategic models to advance client interests
• Mentor Account Coordinators and support onboarding
• Be a champion for positive employee morale

Skills

Client relationship management

Strategic direction

Digital marketing

Budget management

Timeline management

Proactive problem solving

SEO/GEO/SEM knowledge

Analytics understanding

Communication skills

Attention to detail

Organizational skills

Education

Post-secondary education in marketing/advertising/business/communications/public relations

Job description

VERB is a digital marketing and technology agency located in downtown Halifax, Nova Scotia. Our global clients offer the opportunity to work and collaborate with some of the world's biggest destinations, resorts, and travel brands. We are passionate about exceeding expectations and we thrive on jobs other agencies might find too big, or too difficult, or too fast.

The Account Manager is responsible for managing client relationships, providing strategic direction, and planning across a variety of clients. They act as the main point of contact for the client within the organization, working closely with internal project teams to ensure projects are completed on time, within budget and following agreed upon strategy.

What You Will Do

• Independently manage client relationships and projects, proactively offering sound solutions to issues
• Foster and nurture a positive working relationship with internal and external clients through frequent, and professional, strategic communication
• Identify opportunities to grow accounts by proposing and introducing new solutions and services based on clients' needs
• Oversee marketing retainers and projects (i.e., Social/SEO/GEO retainers, Paid Media, and campaigns) in partnership with subject matter experts
• Oversee and manage small to medium scale web development and digital marketing projects from Discovery to Launch
• Manage overall project timelines, with the support of Project Managers and Account Coordinators
• Manage overall project budgets and work to find efficiencies while keeping the project within scope
• Collaborate with all relevant VERB departments, engaging subject matter experts on projects and new initiatives
• Maintain a working knowledge of client brand standards and assets
• Uncover and articulate research, insight, and strategic models to help advance the business interests of clients
• Mentor Account Coordinators, supporting with their career development and onboarding as necessary
• Be a champion for positive employee morale by encouraging and energizing the wider VERB team

Requirements

• 3-4 years of relevant agency experience
• Post-secondary education in marketing, advertising, business, communications, public relations, or equivalent experience
• Demonstrated ability to present to clients and internal management
• Demonstrated experience in digital marketing
• Proficiency in administrative tasks, i.e., building decks, pulling together budgets, completing contact reports, etc.
• The ability to manage timelines and budgets, while collaborating with subject matter experts who own execution
• Highly proactive and demonstrates initiative to find creative solutions to problems
• Possesses a working understanding of SEO/GEO, SEM, web analytics, social and traditional media
• Strong attention to detail
• Excellent written and verbal communication
• Highly organized with the ability to function in a fast-paced business environment

Benefits

Our benefits are anything but basic, with vacation time available on day one (not to mention an extra bonus week off during our holiday closure), an annual travel credit (for non-work related adventures), and free office snacks and drinks to keep you energized when you’re around.

In addition, we offer the following and are consistently looking for new ways to enhance the benefits we offer to our team:

• Premium share option for Group Health Insurance (medical, dental, vision)
• $1000 annual allowance to use towards a Health Spending OR Wellness Spending Account
• Company matching RRSP program
• Top up for Parental/Pregnancy leave
• Hybrid work arrangements (3 days in office per week for local)
• Transit and fitness discounts
• Recreational sports teams and social event
• Professional and Personal Development opportunities
• Internal recognition programs