Senior Account Manager

Jan Kelley; Burlington; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid-working model

Volunteer days

Bonus days

Seasonal health and wellness program

Job summary

Jan Kelley is seeking a Senior Account Manager to lead key client relationships and integrated growth marketing projects from strategy through execution. You will translate business goals into clear briefs, plans and measurable outcomes, and ensure alignment across clients and cross-functional teams.

You’ll apply Humanology to turn insights into clearer decisions and stronger programs, guide budgets and timelines, and drive growth with data-driven recommendations and leadership.

Qualifications

• 6+ years in marketing with agency experience.
• Experience leading integrated and digital marketing programs.
• Proven ability to independently manage client relationships and strategic, multifaceted projects.
• Translate client goals into actionable briefs, plans and measurable outcomes.
• Strong understanding of digital channels, performance optimization and analytics.
• Experience coaching and mentoring others.
• Excellent organizational and communication skills, verbal and written.
• Adaptable and solutions-focused as client priorities evolve.
• Experience using AI-enabled tools to strengthen client work and decision-making.

Responsibilities

• Build trusted relationships with senior client stakeholders and focus on growth.
• Translate goals into briefs, plans and KPIs.
• Lead integrated growth marketing projects from planning through execution.
• Manage scopes, budgets, timelines and profitability, identifying risks.
• Use performance data to guide optimization and provide clear recommendations.
• Brief and align internal specialists around priorities.
• Collaborate with clients and cross-functional teams to strengthen the work.
• Contribute to account strategy using goals, insights and performance data.
• Lead cross-functional teams with sprint planning and resource prioritization.
• Identify opportunities to grow client programs.
• Mentor teammates and share best practices.

Skills

Client relationships

Integrated marketing

Digital marketing

Analytics

Mentoring

Communication

Job description

Opportunity knocks – you could be our next Senior Account Manager.

We’re looking for a Senior Account Manager to lead key client relationships and integrated growth marketing projects from strategy through execution. You will serve as a trusted senior contact for clients, translating their business goals into clear briefs, scopes, plans and measurable outcomes.

You will keep clients and cross-functional teams aligned while bringing clarity and discipline to budgets, timelines, scope and profitability. This means anticipating needs, addressing risks early and providing clear guidance as priorities or conditions evolve.

You will apply our Humanology methodology to turn human insight, data, creativity and technology into clearer decisions, stronger marketing programs and measurable growth. You’ll use performance results and emerging opportunities to guide strategy, recommend the right path for our clients and identify ways to deepen the client relationship.

Success in this role means delivering excellent work without surprises, earning the confidence of senior leaders and client stakeholders, improving account performance and helping teams turn strategy into coordinated action that delivers results.

Jan Kelley is an award-winning growth marketing agency. We’re fully independent and 100% Canadian-owned. We help businesses grow by delivering unique insights, compelling strategy and performance. From strategy through execution, we help clients navigate complexity, make smarter decisions and turn opportunity into measurable results.

Specific responsibilities include:

• Building trusted relationships with senior client stakeholders and keeping the work focused on client goals and growth outcomes
• Translating client goals into clear briefs, plans and KPIs
• Leading integrated growth marketing projects from planning through execution
• Managing scopes, budgets, timelines and profitability, while identifying risks and recommending solutions
• Using performance data to guide optimization and provide clients with clear recommendations that strengthen performance and drive growth
• Briefing and aligning internal specialists around priorities, responsibilities and expected outcomes
• Collaborating closely with clients and cross-functional specialists to bring the right perspectives together, build alignment and strengthen the work
• Contributing to and leading account strategy, using client goals, audience insight and performance data to shape priorities, recommendations and growth plans
• Leading cross-functional teams, including sprint planning and resource prioritization
• Identifying opportunities to strengthen and grow client programs
• Mentoring teammates and bringing proven practices across accounts to support strong collaboration and delivery

Qualifications and skills:

• 6+ years in the marketing industry, agency experience required
• Strong experience leading integrated and digital marketing programs
• Proven ability to independently manage client relationships and strategic, multifaceted projects
• Ability to translate client goals into actionable briefs, plans and measurable outcomes
• Strong understanding of digital channels, performance optimization and analytics
• Experience in coaching and mentoring others
• Exceptional organizational and communication skills, both verbal and written
• Ability to remain composed, adaptable and solutions-focused as client priorities evolve
• Experience using AI-enabled tools and adopting new technologies to strengthen client work, decision-making and performance

Perks include:

Volunteer days, bonus days, accommodating work hours, hybrid-working model, seasonal health and wellness program, plus other rewards and recognition opportunities.

Jan Kelley is committed to having a workforce that reflects the communities in which we live and work. As an organization, we focus our efforts to ensure that we recognize the unique needs and diverse talents that drive our business forward.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please.