Account Manager

St-Amour & Associates, Senc.; Montreal (administrative region); On-site; CAD 50,000 - 70,000; Full time

Job summary

St-Amour & Associates, Senc. is seeking a candidate to manage client relationships and ensure customer satisfaction in their Montreal location. The role involves responding to inquiries, maintaining positive client interactions, and overseeing order follow-up through to delivery.

The ideal applicant will coordinate internally, plan for just-in-time deliveries, and support data management related to contracts and forecasts.

Responsibilities

• Respond promptly to inquiries via email and phone.
• Develop and maintain positive relationships with clients.
• Regularly review open orders and ensure follow-up.
• Communicate client issues internally and coordinate orders.
• Plan deliveries just-in-time and manage any delays.
• Maintain contracts and orders, tracking forecasts.

Job description

Our client is an industrial manufacturing company that helps other businesses build their products. They specialize in manufacturing complex metal parts (enclosures, structures, equipment), as well as prototyping and assembling electromechanical systems.

Main Objective

Manage client relationships; ensure order follow-up and customer satisfaction.

Key Responsibilities

• Customer Service: Respond promptly to inquiries (email/phone) Provide accurate service and exceed expectations.
• Relationship Management: Develop and maintain positive relationships with clients; act as the main point of contact for special projects.
• Order Follow-up: Regularly review open orders; ensure full follow-up through to delivery.
• Internal Coordination: Communicate client issues internally; coordinate orders, changes, and quotations.
• Planning & Logistics: Plan deliveries (just-in-time); manage delays and propose solutions.
• Data Management: Maintain contracts and orders; track forecasts (products and revenue).
• Other Duties: Perform any other related responsibilities associated with the role.