Account Manager

Ogilvy Health Canada; Montreal; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Account Manager to lead client projects in the dynamic healthcare sector. This role involves managing client relationships, ensuring project delivery meets high standards, and supporting a team of Account Executives. You will be at the forefront of innovative healthcare solutions, working closely with various stakeholders to drive impactful outcomes. If you are a proactive communicator with a passion for healthcare and marketing, this position offers a unique opportunity to grow and make a difference in a collaborative environment that values diverse perspectives and ideas.

Qualifications

• 2-3+ years in pharmaceutical/healthcare account management.
• Strong organizational and prioritization skills required.
• Understanding of Canadian regulatory bodies (PAAB/ASC).

Responsibilities

• Manage day-to-day client relationships and project delivery.
• Ensure high-quality communication products on time and budget.
• Guide and develop Account Executives and Coordinators.

Skills

Account Management

Project Management

Communication Skills

Financial Management

Attention to Detail

Negotiation Skills

Education

Bachelor's Degree in Marketing or related field

Tools

Veeva

MLR Systems

Job description

Ogilvy Health is focused on driving superior outcomes in the ever-changing healthcare environment, an increasingly complex and evolving marketplace. We inspire brands and people to impact the world by keeping our audiences’ health and wellness needs at the center of every touchpoint. Ogilvy Health delivers insight, creativity, innovation, and engagement solutions for all healthcare stakeholders, patients, and consumers across the healthcare continuum. Through borderless creativity—operating, innovating, and creating at the intersection of talent and capabilities— Advertising, Experience, Public Relations, Health, and Consulting work fluidly across 131 offices in 93 countries to bring forth world-class creative solutions for our clients.

For more information on us, visit OgilvyHealth.com, or follow Ogilvy Health Canada on LinkedIn.

About the Role:

The Account Manager is the main day-to-day lead working with Account Management leaders and is responsible for following the process from project initiation to delivery. Account Managers must be proactive in running initiatives while still being a team player and supporting the Account team with delivering on client expectations. They should be a communications professional who is able to handle a broad variety of tasks with increasing independence and sound judgment. They are trusted advisors with the ability to build relationships across all of Ogilvy Health’s vast resources and capabilities.

What You’ll Do

• Support Senior Account Managers and Account Supervisors in managing all the brand's projects & know where projects are at all times
• Ensure delivery of high-quality communication products, on time and on budget, while managing and ensuring quality service to our clients (attention to detail, updated status and budget reports, organized communication, responsiveness)
• Lead client status and manage day-to-day client relationship on ongoing projects
• Develop project briefs and coordinate efforts of the projects between project managers, strategy, creative, medical, clients, Veeva/MLR, PAAB/ASC etc.
• Review copy decks and artwork vs briefs and provide valuable, thoughtful input for internal teams in accordance with client requirements and regulatory requirements (PAAB/ASC/Health Canada)
• Demonstrate a good understanding of the codes and requirements of the Canadian regulatory bodies (PAAB/ASC/Health Canada)
• Start to show an understanding of the brand big picture and how the brand’s tactical plan works to accomplish brand goals
• Quality assurance: proofread/QA copy decks and layouts as part of internal review
• Support Account leads in managing day-to-day on accounts and ensuring a positive relationship with clients and preparing proposals for new business or new ideas
• Ensure financial follow-up and billing requests internally (including budgets recaps and flag overages to Account Directors in a timely fashion)
• Guide and oversee the growth and development of Account Executives and Account Coordinators as appropriate

What You’ll Need

• 2-3+ years related pharmaceutical/healthcare account management experience from agency, marketing and/or medical education account
• Outstanding organization and prioritization abilities
• Working knowledge of all media (print, TV, radio and digital)
• For Canadian Accounts: PAAB and ASC understanding and basic negotiation skills (supported by Account Supervisor and Director)
• Be a self-motivator, willing to stay up to date in a fast-paced environment
• Financial Management abilities - experience in building estimates and managing project profitability and ability to speak to clients about scope/value and negotiate
• Interest in science/health and marketing and a learning attitude
• Meticulous attention to detail
• Able to work independently and to take ownership while being a team player and mindful of others
• Ability to listen, learn and add value to clients and Agency
• Apply the Company’s ideals to all decision-making business approaches

How We’ll Support You

Ogilvy Health celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.

Ogilvy Health Canada employees are encouraged to bring their ideas, experiences and perspectives, gleaned from their varied backgrounds, to the workplace. We strive to create an environment in which all employees can feel comfortable to contribute to their fullest potential without regard to their race, color, creed, religion, sex, national origin, disability, age, citizenship, marital status, sexual orientation, gender identity or expression.