Account Manager

Day & Ross; Mississauga; On-site; CAD 60,000 - 90,000; Full time

Job summary

Day & Ross is seeking an Account Manager to drive opportunities across North America, engaging decision-makers and solution selling our full scope of services.

You will manage a growing client base in Canada and the US, build relationships, and develop strategies to achieve revenue objectives. Strong communication, negotiation, and freight brokerage sales experience are valued, with a focus on timely problem solving and collaboration with operations.

Qualifications

• Minimum of secondary education.
• Post-secondary education in business administration or related field, an asset.
• A suitable combination of education and experience may be considered.
• Previous transportation or operational experience is preferred; various roles within transportation would be beneficial.
• A minimum of 1-2 years’ experience in telesales, sales support/customer service or business-to-business sales.
• A solid network and client base to call upon is preferred.
• Strong interpersonal skills and a desire to resolve problems in a timely fashion.
• Excellent communication and negotiation skills.
• Proven experience in freight brokerage sales, with a desire to grow professionally.
• Computer skills in Microsoft Office, Windows environment are key to succeeding in this role.
• Out-going "Hunter" personality.
• Demonstrated customer relationship skills.
• Able to work deadlines in high transactional environment.
• Ability to champion business needs in a collaborative manner to colleagues.
• Results focused.

Responsibilities

• Sells into accounts, services new accounts, and manages an existing client base.
• Acts proactively to create opportunities for new business with existing accounts.
• Builds relationships with potential new and existing accounts to grow & retain business in Canada and the US.
• Generates sales leads by networking, cold-calling prospects and building relationships as part of a coordinated sales strategy.
• Creates sales strategies by gathering market information, analyzing opportunities and documenting sales methodology.
• Prepares presentations and delivers to prospective clients.
• Maintains accurate customer files.
• Works with operations to address issues with scheduled shipments.
• Other related duties as may be required.

Skills

Account management

Sales

Client relationships

Negotiation

Telesales

Customer service

Communication

Problem solving

Time management

Education

Secondary education

Post-secondary education in business administration

Tools

Microsoft Office

Job description

The Account Manager is responsible to work on opportunities across North America, representing the business to all levels of decision makers within the accounts.

The purpose of this role is to solution sell the full scope of services to new customers with the key deliverables achieving assigned revenue objectives and enabling maximum revenue growth.

How You’ll Help

• Sells into accounts, services new accounts, and manages an existing client base.
• Acts proactively to create opportunities for new business with existing accounts.
• Builds relationships with potential new and existing accounts to grow & retain business in Canada and the US.
• Generates sales leads by networking, cold-calling prospects and building relationships as part of a coordinated sales strategy.
• Creates sales strategies by gathering market information, analyzing opportunities and documenting sales methodology.
• Prepares presentations and delivers to prospective clients.
• Maintains accurate customer files.
• Works with operations to address issues with scheduled shipments.
• Other related duties as may be required.

Your Skills & Experience:

• Minimum of secondary education
• Post-secondary education in business administration or related field, an asset
• A suitable combination of education and experience may be considered
• Previous transportation or operational experience is preferred; various roles within transportation would be beneficial.
• A minimum of 1-2 years’ experience in telesales, sales support/customer service or business-to-business sales.
• A solid network and client base to call upon is preferred.
• Strong interpersonal skills and a desire to resolve problems in a timely fashion.
• Considerable tact, courtesy and diplomacy are required when dealing with customers, either existing or new. Problem solving demands require immediate action, to ensure the consistent application of strategies for growth.
• Excellent communication and negotiation skills.
• Proven experience in freight brokerage sales, with a desire to grow professionally.
• Computer skills in Microsoft Office, Windows environment are key to succeeding in this role.
• Out-going "Hunter" personality.
• Demonstrated customer relationship skills.
• Able to work deadlines in high transactional environment.
• Ability to champion business needs in a collaborative manner to colleagues.
• Results focused.

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

About Day & Ross

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.