Account Manager

Expeditors; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities within the公司

Employee Referral Program Bonus

Job summary

Expeditors is seeking a dynamic professional to develop and manage worldwide customer relationships, driving revenue growth and service excellence across global teams.

You will translate customer needs into strategic plans, build long-term partnerships, and coordinate with operations to deliver value-added logistics solutions. Availability for travel and strong communication skills are essential.

Qualifications

• University or equivalent business qualifications.
• Minimum 3 years Expeditors’ or industry experience.
• Knowledge of Expeditors’ product and services.
• Knowledge of required Expeditors’ operating systems.
• Proficient in MS Office and CRM software.
• Ability to communicate up and down management hierarchy with equal effectiveness.
• Strong presentation skills.
• Strong analytical skills.
• Proven problem solving and interpersonal skills.
• Charismatic with an ability to connect.

Responsibilities

• Develop, maintain and measure Expeditors’ worldwide activity with your customer(s).
• Manage all aspects of our relationship to grow revenue and deliver exceptional customer service, including local and global alignment with our execution teams and the customer(s).
• Penetrate customers’ organization structure at all levels, developing relationships beyond the main point of contact at all locations.
• Focus on product & GEO diversification by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for Expeditors in excess of 5% yearly.
• Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.

Skills

CRM software

MS Office

Communication

Presentation skills

Analytical skills

Problem solving

Interpersonal skills

Charismatic

Education

University or equivalent

Tools

CRM software

MS Office

Job description

• Compensation: CAD 45000 - CAD 55000 - yearly

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Develop, maintain and measure Expeditors’ world-wide activity with your customer(s). Manage all aspects of our relationship to grow revenue and deliver exceptional customer service, including local and global alignment with our execution teams and the customer(s).

JOB EXPECTATIONS & KEY RESPONSIBILITIES

Dedicate yourself to the success of Expeditors’ and the customer using ethical business practices, personal commitment, passion, sacrifice and an obsession with the fundamentals of running the business.

Create and communicate a global strategic business plan in alignment with the customers’ and Expeditors’ company goals.

Penetrate customers’ organization structure at all levels, developing relationships beyond the main point of contact at all locations.

Focus on product & GEO diversification by owning, being accountable for, and management of your sales pipeline to ensure you deliver revenue growth for Expeditors in excess of 5% yearly.

Improve your personal knowledge of your customers’ supply chain and industry, their financial objectives, and general business goals in order to continually offer value add services. Create a network diagram to support you on this endeavor.

Initiate value add solutions based on Expeditors service offerings and technology.

Establish systems requirements (such as EDI) to better improve our customer connectivity and overall customer service.

Ensure global visibility and collaboration across Expeditors network (strategic updates, KPI’s, service deliverables and initiatives).

Follow our established bid process and engage key stakeholders so they are aware of and actively support your efforts.

Create and deliver effective customer business reviews with emphasis placed on how Expeditors can support customers with achieving their goals and initiatives.

Establish and monitor performance standards according to agreed KPI’s.

Ensure customer expectations are clearly documented (through SharePoint or Customer SOP) and communicated effectively.

Highlight and escalation customers at risk.

Ensure yields are managed and in line with company expectations with regular review either in SAS (CAM-GAM accounts), or through BI portal (LAM accounts).

Ensure rates are kept up to date and communicated effectively to operations and customer either through customer SOP or SharePoint.

Ensure customer is properly set up in Dynamics & customer account according to CHQ expectations.

Document all meetings, opportunities and any other customer related information in Dynamics; and ensure data is accurate and consistent at all times.

Achieve and maintain acceptable scoring of related AM measurements including the engagement of corrective measures when applicable.

Travel when necessary.

Qualifications

University or equivalent business qualifications

Minimum 3 years Expeditors’ or industry experience

Knowledge of Expeditors’ product and services

Knowledge of required Expeditors’ operating systems

Proficient in MS Office and CRM software

Ability to communicate up and down management hierarchy with equal effectiveness

Strong presentation skills

Strong analytical skills

Proven problem solving and interpersonal skills

Charismatic with an ability to connect

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Salary Range: $45,000 - $55,000 plus commission

Job Location

Job Location