Account Manager

Omnify; Markham; On-site; CAD 55,000 - 85,000; Full time

Job summary

Omnify, a Lumify Inc. subsidiary, in Markham is seeking a seasoned Account Manager to support lighting representatives and drive client success.

You will build strong relationships with existing clients, manage quotations, orders, and delivery status, and coordinate with internal teams to ensure on-time, accurate fulfillment while maintaining high customer satisfaction. The role requires at least 2 years in account management, knowledge of ERP/CRM systems, and the ability to work

Qualifications

• Minimum 2+ years of experience in account management, client relationship management, or project coordination.

Responsibilities

• Develop and maintain customer relationships to support long-term engagement and repeat business.
• Act as the main contact for quotations, orders, delivery status, and technical coordination.
• Ensure responsive, clear communication throughout the order lifecycle.
• Maintain high customer satisfaction through proactive communication and issue resolution.
• Review inventory and production readiness in Epicor upon quotation requests.
• Prepare accurate quotations for standard products based on specifications and drawings.
• Collaborate with Product Development (PD) on pricing for custom or non-standard products.
• Ensure pricing aligns with company margin targets.
• Support Regional Sales Managers with cost-effective quotation options when needed.
• Convert quotations into accurate sales orders.
• Manage orders through internal processes.
• Coordinate with production, logistics, and internal teams for timely delivery.
• Track order progress and provide customer updates.
• Ensure all project and order documentation is complete and accurate.
• Follow up on customer inquiries and support tickets.
• Manage RMA processes and ensure resolution.
• Coordinate internally to resolve product, delivery, or order issues.
• Maintain communication with customers during issue resolution.
• Support customer feedback processes, including post-delivery surveys.
• Coordinating internal teams for execution.
• Providing visibility into order status and production timelines.

Skills

Account management

Client relationships

ERP

CRM

Customer service

Communication

Negotiation

Team collaboration

Tools

ERP

CRM software

Ticketing systems

Job description

Markham Outer Southwest, Canada | Posted on 09/03/2026

Omnify is asubsidiary of Lumify Inc., an industry leader in the high-end LED industry.Lumify is a dynamic and entrepreneurial company looking to expand and continueto lead multiple markets of the LED back lighting industry. The management teamis led by a former Top 40 Under 40, and together we have a successful trackrecord which has shaped industries and generated rapid growth. Today Omnify isbuilding upon its core business and expanding into new market segments,manufacturing custom LED back lighting products for various top brands,such asEstee Lauder, LVH, Sephora, Ulta Beauty, Guess, Chanel, Michael Kors, to name afew. We also support leading architectural firms and our integrated strategicpartners across North America.

Position Overview:

We are seeking aseasoned and results-driven Account Manager to support our lightingrepresentatives and drive client success. This role is integral in fosteringstrong relationships with existing clients, ensuring customer satisfaction, andidentifying opportunities for business growth. The ideal candidate will be astrategic thinker with a passion for LED lighting technology and a provenability to manage client relationships effectively.

Requirements

Key Responsibilitiesinclude:

• Develop and maintaincustomer relationships to support long-term engagement and repeat business
  
• Act as the maincontact for quotations, orders, delivery status, and technical coordination
  
• Ensure responsive,clear communication throughout the order lifecycle
  
• Maintain highcustomer satisfaction through proactive communication and issue resolution
  
• Review inventory andproduction readiness in Epicor upon quotation requests
  
• Prepare accuratequotations for standard products based on specifications and drawings
  
• Collaborate withProduct Development (PD) on pricing for custom or non-standard products
  
• Ensure pricingaligns with company margin targets
  
• Support RegionalSales Managers with cost-effective quotation options when needed
  

Order Management& Execution

• Convert quotationsinto accurate sales orders
  
• Manage ordersthrough internal processes
  
• Coordinate withproduction, logistics, and internal teams for timely delivery
  
• Track order progressand provide customer updates
  
• Ensure all projectand order documentation is complete and accurate
  

Customer Success& Issue Resolution

• Follow up on customer inquiries andsupport tickets
  
• Manage RMA processes and ensureresolution
  
• Coordinate internally to resolveproduct, delivery, or order issues
  
• Maintain communication with customersduring issue resolution
  
• Support customer feedback processes,including post-delivery surveys
  
• Coordinatinginternal teams for execution
  
• Providing visibilityinto order status and production timelines
  

Qualifications:

• Minimum 2+ years ofexperience in account management, client relationship management, or projectcoordination.
  
• Knowledge of the LEDlighting industry and market trends is highly desirable.
  
• Proven success in acorporate environment, working with all levels of management.
  
• Strong understandingof customer service best practices and client success strategies.
  
• Excellentcommunication, negotiation, and interpersonal skills.
  
• Ability to work bothindependently and collaboratively across teams to ensure successful client outcomes.
  
• Proficiency in ERP, CRM software, and ticketingsystems.
  
• Proactive mindset with the ability to anticipatechallenges and develop solutions.
  
• Background inElectronics/Electrical Engineering is a plus.
  

What We Offer:

• A challenging and rewarding role in a dynamic and growingcompany.
  
• Opportunities for professional growth and development.
  
• A supportive team environment and a culture of innovation.
  
• Competitive salary based on experience and benefitspackage.
  

Diversity and EqualOpportunity Employment

Omnify is an equalopportunity employer committed to diversity and inclusion. We are pleased toconsider all qualified applicants for employment without regard to race, color,religion, sex, sexual orientation, gender identity, national origin, age, disability,protected veteran's status, Aboriginal/Native American status or any otherlegally protected factors. Disability-related accommodation during theapplication process is available upon request.

The indicated payrange is a good faith estimate based on required qualifications, experience,training, and other factors permitted by law. It reflects the pay bandestablished by the client company. Actual offers may vary depending on skills,experience, geographic location, and expected work quality. Most candidatesstart in the lower half of the range. Pay history is not considered whereprohibited by law. This information serves as a general guideline forcompensation discussions.

To support a fairand efficient hiring process, we may use artificial intelligence (AI) tools tohelp review applications. Our team carefully reviews all candidates, and AI isused only as a support tool, never as the sole decision-maker.