Account Manager, Business

Desjardins; Saint-Jérôme; On-site; CAD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Pension plan

Group insurance

Telemedicine

Telework equipment

Job summary

Desjardins in Saint-Jérôme seeks an experienced business account manager to promote services and manage key client relationships. You represent Desjardins, negotiating strategic agreements with members and clients while balancing portfolio profitability with satisfaction.

You will lead high-potential accounts, advise on product terms, and drive sales and business development objectives. Excellent French and English communication is essential across complex client needs.

Qualifications

• Bachelor's degree in a related field.
• A minimum of eight years of relevant experience.
• Other combinations of qualifications and relevant experience may be considered.

Responsibilities

• Maintain lasting, personal business relationships with important clients to promote services.
• Manage accounts by serving as the link between clients and the organization and ensuring clients have the products and services they need, are using them correctly, and are satisfied.
• Recommend strategies and solutions to meet targets, such as sound risk management, portfolio profitability and improved business relationships.
• Identify and analyze member/client needs; develop custom solutions; prepare integrated service offers that balance member/client satisfaction, profitability and risk; and negotiate terms.
• Watch for business opportunities that would add a competitive edge to existing products and services.
• Take an active role in public relations activities and maintain a presence in the business community.

Skills

Interpersonal savvy

Effective communication

Sales / account management

Negotiation

Education

Bachelor's degree in related field

Job description

Required

As a business account manager, you have a considerable impact on the organization by helping promote services and maintain business relationships with members and clients. You represent and negotiate on behalf of Desjardins and enter the organization into strategic agreements with clients. You balance portfolio profitability with client/partner satisfaction. You maintain personal business relationships with strategic and important clients—primarily businesses, associations and groups—to ensure they are getting the most of their products and services and are fully satisfied with them. You drive results by actively helping your unit achieve its sales and business development objectives. You are responsible for prestige accounts with significant development potential for your sector or the organization. You work with clients with highly complex, diverse needs. The ability to communicate effectively and thoroughly understand clients’ expressed needs is therefore essential. Your highly complex work and initiatives require extensive knowledge of the organization and your line of business. You lead, influence and serve as expert advisor to clients and practitioners. You have considerable leeway and many opportunities to establish and negotiate product and service terms. Interpersonal savvy is therefore essential.

Responsibilities

• Maintain lasting, personal business relationships with important clients to promote services
• Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them
• Recommend strategies and solutions to meet targets, such as sound risk management, portfolio profitability and improved business relationships
• Identify and analyze member/client needs; develop custom solutions; prepare integrated service offers that balance member/client satisfaction, profitability and risk; and negotiate terms
• Watch for business opportunities that would add a competitive edge to existing products and services
• Take an active role in public relations activities and maintain a presence in the business community

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• Bachelor's degree in a related field
• A minimum of eight years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients

Communicates effectively, Drive results, Interpersonal Savvy

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)