Account Manager, Business

Desjardins; Trois-Rivières; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Telework equipment reimbursement

Job summary

Desjardins in Canada seeks a business account manager to maintain relationships with struggling clients and drive sales for accounts with major impact. You balance portfolio profitability with client satisfaction and serve as a specialist to clients while negotiating terms and entering agreements in line with current processes.

You will analyze client files, coordinate with practitioners, and ensure clients have the products and services they need while staying satisfied.

Qualifications

• Bachelor's degree required; six years of relevant experience; other combinations may be considered.
• Proficiency in French is required and English is advanced due to duties and interactions.
• Strong ability to analyze client needs and negotiate terms with clients and practitioners.
• Familiarity with Desjardins processes, standards and service delivery concepts.

Responsibilities

• Maintain lasting, personal business relationships with clients to promote services.
• Analyze files of struggling clients and coordinate a turnaround or collections strategy.
• Manage accounts as the link between clients and the organization; ensure product usage and satisfaction.
• Prepare integrated service offers balancing client satisfaction, profitability and risk.

Skills

Interpersonal Savvy

Communicates effectively

Customer Focus

Drive results

Nimble learning

Action oriented

Differences

Education

Bachelor's degree in a related field

Job description

Required

As a business account manager, you help maintain business relationships with struggling clients for accounts that have a major impact on the business sector. You balance portfolio profitability with client/partner satisfaction. You serve and maintain personal business relationships with businesses, associations and groups. The ability to communicate effectively and thoroughly understand clients’ expressed needs is therefore essential. You drive results by actively helping your unit achieve its sales and business development objectives. Your complex work and initiatives require extensive knowledge of the organization and your line of business. You advise and serve as specialist to clients. You represent and negotiate on behalf of Desjardins and enter the organization into agreements in accordance with current processes, standards and directives. You also have opportunities to establish and negotiate product and service terms. Interpersonal savvy is therefore essential.

Required

As a business account manager, you help maintain business relationships with struggling clients for accounts that have a major impact on the business sector. You balance portfolio profitability with client/partner satisfaction. You serve and maintain personal business relationships with businesses, associations and groups. The ability to communicate effectively and thoroughly understand clients’ expressed needs is therefore essential. You drive results by actively helping your unit achieve its sales and business development objectives. Your complex work and initiatives require extensive knowledge of the organization and your line of business. You advise and serve as specialist to clients. You represent and negotiate on behalf of Desjardins and enter the organization into agreements in accordance with current processes, standards and directives. You also have opportunities to establish and negotiate product and service terms. Interpersonal savvy is therefore essential. More specifically, you will be required to:

• Maintain lasting, personal business relationships with clients to promote services
• Analyze the files of struggling clients and meet with practitioners to establish a turnaround or collections strategy. Determine a course of action and negotiate terms
• Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them. Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives
• Prepare integrated service offers that balance member/client satisfaction, profitability and risk. Negotiate terms.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment
• Benefits apply based on eligibility criteria.

What You Bring To The Table

• Bachelor's degree in a related field
• A minimum of six years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Action oriented, Communicates effectively, Customer Focus, Differences, Drive results, Interpersonal Savvy, Nimble learning

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Member/client sales and service (FG)