Account Manager, Business

Desjardins Group; Lévis; Hybrid; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness

Job summary

Desjardins Group is seeking a Business Account Manager in Canada to maintain personal relationships with businesses, assess client needs, and promote Desjardins services. You will balance profitability with client satisfaction and act as a trusted specialist for clients.

You will advise, negotiate terms, and coordinate with internal stakeholders to deliver tailored service offers while managing risk and ensuring proper use of products and services.

Qualifications

• Bachelor's degree in a related field
• Minimum of six years of relevant experience
• Knowledge of French is required
• Advanced English proficiency for interactions with English-speaking partners, members and/or clients

Responsibilities

• Maintain lasting personal business relationships with clients to promote services
• Analyse the files of struggling clients and meet with practitioners to establish a turnaround or collections strategy
• Determine a course of action and negotiate terms
• Manage accounts by serving as the link between clients and the organization and ensuring clients have the products and services they need
• Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives
• Prepare integrated service offers that balance member/client satisfaction, profitability and risk
• Negotiate terms.

Skills

Interpersonal Savvy

Drive results

Customer Focus

Action oriented

Communicates effectively

Nimble learning

Equity

Diversity

Inclusion

Accessibility

Knowledge of French

Advanced English proficiency

Education

Bachelor's degree in a related field

Six years of relevant experience

Job description

As a business account manager, you help maintain business relationships with struggling clients for accounts that have a major impact on the business sector. You balance portfolio profitability with client/partner satisfaction. You serve and maintain personal business relationships with businesses, associations and groups. The ability to communicate effectively and thoroughly understand clients’ expressed needs is therefore essential. You drive results by actively helping your unit achieve its sales and business development objectives. Your complex work and initiatives require extensive knowledge of the organization and your line of business. You advise and serve as specialist to clients. You represent and negotiate on behalf of Desjardins and enter the organization into agreements in accordance with current processes, standards and directives. You also have opportunities to establish and negotiate product and service terms. Interpersonal savvy is therefore essential.

Job Responsibilities

• Maintain lasting, personal business relationships with clients to promote services
• Analyse the files of struggling clients and meet with practitioners to establish a turnaround or collections strategy.
• Determine a course of action and negotiate terms
• Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them.
• Identify and analyze member/client needs and recommend strategies and solutions to achieve objectives
• Prepare integrated service offers that balance member/client satisfaction, profitability and risk.
• Negotiate terms.

What We Offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

Benefits apply based on eligibility criteria.

What You Bring to the Table

• Bachelor's degree in a related field
• A minimum of six years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

• Knowledge of French is required
• Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
• Action oriented
• Communicates effectively
• Customer Focus
• Differences
• Drive results
• Interpersonal Savvy
• Nimble learning
• Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes.

We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance.

Pursuing a career at Desjardins means being part of an organization that puts people first.