Account Manager

NEXHR; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

NEXHR, located in Canada, seeks a Sales Executive to manage assigned territories effectively. This role involves developing sales strategies, maintaining customer satisfaction, and addressing any service issues that arise. The ideal candidate will utilize their existing network to generate new business opportunities and achieve annual sales targets.

Key responsibilities include preparing sales forecasts, writing service reports, and optimizing customer processes. Candidates should have proven success in sales and account management, providing excellent customer service throughout.

Qualifications

• Proven experience in managing customer relationships to enhance satisfaction and retention.
• Expertise in developing sales strategies to achieve targets.
• Ability to prepare and present sales reports.

Responsibilities

• Manage customer relationships to ensure satisfaction and address issues.
• Develop and implement sales strategies to increase revenue.
• Prepare regular sales reports and forecasts to track performance.

Skills

Customer relationship management

Sales strategy development

Account management

Exceptional customer service

Job description

The Sales Executive position is responsible for managing assigned territory. Key responsibilities include overseeing and maintaining the relationship with the account to ensure customer satisfaction and address any issues that arise. The role involves developing and implementing sales strategies to increase revenue, preparing regular sales reports and forecasts to track performance, and informing strategic decisions. Providing exceptional customer service by responding promptly to inquiries and resolving any concerns is also a crucial part of the job. The candidate is expected to utilize their existing network to generate new business opportunities within his territory.

Key Outcomes/Responsibilities

Customer Satisfaction

Managing the relationship with the customers to prevent attrition.

• Business reviews
• Service reports (customer requested subjects and frequency)
• Customer entertainment (lunch, dinner, teams building exercises)
• Providing savings projects
• Responding to service calls as needed
• Data mining for issues as requested

Continuous Improvement

Sales Executives should bring savings projects to the customer to help improve the process.

• Proposing chemical and/or digital solutions to lower customers’ costs
• Identifying process changes and assisting customers with implementation
• Optimizing applications or process variables/controls

Account Growth

Sales Executive should reach annual sales targets by increasing volumes or obtaining new applications.

• Commercializing new applications
• Increasing volumes of existing applications to improve customer performance
• Working with sales manager to identify target applications

Reporting/Service

Servicing the account in a manner that keeps the customer happy.

• Writing service reports
• Application testing and monitoring
• Business review with customers
• Process and application troubleshooting
• Responding to service calls
• Maintaining equipment