Account Manager

Critical Mass; Calgary; Hybrid; CAD 70,000 - 75,000; Full time

Benefits offered by this job

Parental leave

Vacation & sick days

Online services for families

Diversity & Inclusion board

Learning programs

Employee discounts

Job summary

Critical Mass is seeking an Account Manager to drive day‑to‑day campaign operations, coordinate across media, creative, and ad ops, and own campaigns from inception to delivery.

You will partner with clients and internal teams, nurture relationships, and help guide projects from start to finish with a growth mindset and a hands‑on approach. Office presence is expected, with opportunities to expand to larger initiatives.

Qualifications

• 3–5 years of relevant account management experience, ideally in digital marketing.
• Demonstrated experience with media planning, creative asset management, and multi‑channel campaign execution.
• Collaborative approach, with the ability to engage cross‑functional teams (media, creative, ad ops, strategy, SEO/MKS, and external partners).
• Excellent interpersonal and communication skills, with a focus on partnership, active listening, and collaborative problem‑solving.

Responsibilities

• Manage day-to-day campaign operations, including media plan fulfillment, creative adjustments, and ensuring accurate trafficking setup through close coordination with ad operations.
• Collaborate cross-functionally with media, creative, ad operations, project delivery, and strategy teams to ensure all deliverables are met on time and to expectations.
• Take ownership of campaigns and project work, with the opportunity to expand into leading larger sales events, launches, or asset creation initiatives.
• Serve as a primary point of contact for clients, fostering open, collaborative relationships and ensuring daily needs and long‑term goals are met.
• Support the Account Director in running the business, while also bringing forward new ideas and unique solutions to enhance client outcomes.
• Maintain a strong understanding of digital and traditional media requirements, ensuring all creative and messaging aligns with channel strategy and best practices.

Skills

Account management

Media planning

Cross-functional collaboration

Client relationship management

Job description

As an Account Manager at Critical Mass, you are a key partner to both clients and colleagues, playing an essential role in managing day-to-day business needs, driving projects forward, and building strong relationships. With support and mentorship from an Account Director, you thrive in a collaborative environment, enjoy hands‑on execution, and are eager to take ownership of projects and campaign deliverables. Your commitment to excellence ensures client satisfaction, seamless operations, and opportunities to grow within a dynamic team.

You Will:

• Manage day-to-day campaign operations, including media plan fulfillment, creative adjustments, and ensuring accurate trafficking setup through close coordination with ad operations
• Collaborate cross-functionally with media, creative, ad operations, project delivery, and strategy teams to ensure all deliverables are met on time and to expectations
• Take ownership of campaigns and project work, with the opportunity to expand into leading larger sales events, launches, or asset creation initiatives
• Serve as a primary point of contact for clients, fostering open, collaborative relationships and ensuring daily needs and long‑term goals are met
• Support the Account Director in running the business, while also bringing forward new ideas and unique solutions to enhance client outcomes
• Maintain a strong understanding of digital and traditional media requirements, ensuring all creative and messaging aligns with channel strategy and best practices

You Have:

• 3–5 years of relevant account management experience, ideally in digital marketing; Software as a Service experience is a plus but not required
• Demonstrated experience with media planning, creative asset management, and multi‑channel campaign execution
• Collaborative approach, with the ability to engage cross‑functional teams (media, creative, ad ops, strategy, SEO/MKS, and external partners)
• Excellent interpersonal and communication skills, with a focus on partnership, active listening, and collaborative problem‑solving
• Ability to manage multiple priorities and projects with strong attention to detail and organizational skills
• Knowledge of both digital and traditional media and how to set up creative and copy for optimal channel performance
• A growth mindset—willingness to take initiative, own projects end‑to‑end, and seek out opportunities for professional development and ownership

What We Offer:

• Global maternity and parental leave
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise‑wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long‑term success. In an effort to do so, we expect our team to work in office a minimum of 3 days a week.

$70,000-$75,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in‑office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in‑office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.