Account Manager

The Fastener Group Ltd.; Calgary; On-site; CAD 55,000 - 85,000; Full time

Job summary

The Fastener Group is seeking an experienced Account Manager to join our Calgary sales team. The role focuses on building lasting customer relationships, expanding business, and driving sales across Calgary and surrounding areas with travel in the territory.

Reporting to the Regional Sales Director, you will maintain product knowledge, identify new opportunities, deliver tailored product support, and ensure accurate order processing and records.

Qualifications

• Minimum 2 years of sales experience, preferably in tools and fasteners.
• Strong English communication skills, both written and verbal.
• Proven ability to work independently while remaining highly service-oriented.
• Self-motivated with a results-driven, positive attitude.
• Excellent interpersonal, communication, and presentation skills.
• Strong problem-solving and analytical abilities.
• Demonstrated success in meeting and exceeding sales objectives.
• Proficiency with computer applications, including Microsoft Office and CRM systems.
• Valid driver’s license with a clean driving record.

Responsibilities

• Build and maintain long-term relationships with new and existing customers.
• Maintain up-to-date knowledge of product lines to provide effective solutions.
• Pursue and secure new business opportunities.
• Deliver knowledgeable product support tailored to customer needs.
• Prepare and present quotes, process orders, and maintain accurate records in company systems.
• Collaborate with internal teams to ensure outstanding customer service and support.
• Represent The Fastener Group with professionalism and integrity.

Skills

Sales experience

English proficiency

Independence

Results-driven

Interpersonal skills

Presentation skills

Problem solving

CRM proficiency

Driver's license

Tools

CRM systems

Microsoft Office

Job description

The Fastener Group, a well-established wholesaler of tools and fasteners across Western Canada is seeking an experienced Account Manager to join our growing sales team in Calgary. Reporting to the Regional Sales Director, this role is responsible for developing and maintaining strong customer relationships, expanding business opportunities, and driving sales growth throughout Calgary and the surrounding area. This position requires frequent travel within the territory.

Key Responsibilities

• Build and maintain long-term relationships with new and existing customers.
• Maintain up-to-date knowledge of our product lines to provide effective solutions.
• Proactively identify, pursue, and secure new business opportunities.
• Deliver knowledgeable product support tailored to customer needs.
• Prepare and present quotes, process orders, and maintain accurate records in company systems.
• Collaborate with internal teams to ensure outstanding customer service and support.
• Represent The Fastener Group with professionalism and integrity.

Qualifications & Skills

• Minimum 2 years of sales experience, preferably within the tools and fasteners industry.
• Strong English communication skills, both written and verbal.
• Proven ability to work independently while remaining highly service-oriented.
• Self-motivated with a results-driven, positive attitude.
• Excellent interpersonal, communication, and presentation skills.
• Strong problem-solving and analytical abilities.
• Demonstrated success in meeting and exceeding sales objectives.
• Proficiency with computer applications, including Microsoft Office and CRM systems.
• Valid driver’s license with a clean driving record.

COMPANY OVERVIEW

The Fastener Group (“TFG”) is a Canadian-owned, market-leading seller of fasteners, tools, safety gear, and other related accessories and has been serving customers in the construction industry, oil and gas, government, and heavy industries since 1979. TFG stands as one of Western Canada’s largest fastener and accessory sellers, spanning from Manitoba to British Columbia.

The Fastener Group is a fair and inclusive employer dedicated to diversity.