Lead Services Specialist - Technical Support

Baker Hughes; City of Leduc; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Financial programs

Wellbeing activities

Job summary

Baker Hughes in Canada is seeking a Lead Services Specialist - Technical Support to design and optimize ESP systems, analyze performance data, and deliver expert technical support to customers and internal teams.

The role combines engineering analysis, customer engagement, and field service collaboration to improve production, reliability, and asset value across the life of wells. On-site work is required, with emphasis on safety and service excellence.

Qualifications

• Bachelor’s degree in Engineering; oil and gas experience advantageous.
• 0–5 years of relevant industry experience; entry-level candidates considered.
• Be able to work full-time onsite.
• Be legally authorized to work without sponsorship now or in the future.

Responsibilities

• Designing and optimizing ESP systems based on well conditions and targets.
• Analyzing production data to evaluate ESP performance and identify optimization opportunities.
• Providing technical support to customers and internal teams.
• Troubleshooting ESP performance issues and assisting root cause analysis.
• Developing recommendations to improve production, reliability, and efficiency.
• Delivering technical presentations and training sessions.
• Preparing technical reports and case studies.
• Collaborating with product, reliability, and service teams to improve outcomes.
• Driving continuous improvement in engineering efficiency and service quality.

Skills

ESP knowledge

Analytical skills

Troubleshooting

Communication skills

Education

Bachelor’s degree in Engineering

Job description

Lead Services Specialist - Technical Support

Are you passionate about optimizing production performance through artificial lift technology

Would you like to collaborate with customers and engineering teams to solve complex ESP challenges and maximize asset value

Join our Artificial Lift Team

Our Artificial Lift team partners with customers to optimize production performance throughout the life of their wells. By combining industry expertise, engineering excellence, and advanced technologies, we help operators improve reliability, maximize production, and achieve their operational objectives.

Partner with the best

As a Lead Services Specialist - Technical Support, you will provide technical expertise supporting the design, optimization, and performance of Electrical Submersible Pumping (ESP) systems throughout their lifecycle. Working closely with customers, Account Managers, Production Engineers, Field Service personnel, Reliability Engineers, and the ARMO organization, you will develop fit-for-purpose artificial lift solutions that maximize production, reliability, and asset value.

This role combines engineering analysis, customer engagement, and operational problem-solving to address complex production challenges while delivering high-quality technical support and exceptional customer service.

As a Lead Services Specialist - Technical Support, you will be responsible for:

• Designing and optimizing ESP systems based on well conditions, production targets, and operational requirements.
• Analyzing production and well performance data to evaluate ESP system effectiveness and identify optimization opportunities.
• Providing technical support to customers, Production Engineers, Account Managers, Field Service personnel, and ARMO teams.
• Troubleshooting ESP system performance issues and supporting root cause analysis and corrective action development.
• Developing technical recommendations to improve production, reliability, and operational efficiency.
• Delivering customer presentations, technical training sessions, and technology updates.
• Preparing technical reports, engineering documentation, case studies, and technical papers.
• Collaborating with product, reliability, manufacturing, and service delivery teams to improve technology performance and customer outcomes.
• Driving continuous improvement initiatives that enhance engineering efficiency, service quality, and operational excellence.
• Promoting a strong culture of safety, quality, and customer satisfaction.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's degree in Engineering, or an Engineering Technology Diploma with relevant oil and gas industry experience.
• Demonstrate knowledge of artificial lift systems, production engineering principles, and ESP applications.
• Possess strong analytical, troubleshooting, and problem-solving capabilities.
• Have excellent written, verbal, and presentation communication skills.
• Demonstrate strong organizational and time-management skills with the ability to manage multiple priorities.
• Be self-motivated with a passion for continuous improvement and delivering exceptional customer results.
• Demonstrate a commitment to teamwork, professional development, and service excellence.
• Have oil and gas production experience, which would be considered an advantage.
• Have 0-5 years of relevant industry experience; entry-level candidates will be considered.
• Be able to work full-time onsite.
• Be legally authorized to work without company sponsorship now or in the future.

Work in a way that works for you

We recognize that everyone is different and that the way people want to work and deliver at their best is different for everyone too. We strive to create an environment where our employees can be successful while balancing personal and professional priorities.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our employees are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you

Our innovations have transformed the energy industry for more than a century. To continue shaping the future of energy, we invest in our people and reward those who embrace challenge, demonstrate leadership, and drive meaningful results for our customers.

Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net programs and life insurance.
• Tailored financial programs.
• Additional elected or voluntary benefits.

Baker Hughes will only employ those who are legally authorized to work in the country in which the position is based. We will not provide visa sponsorship or employment authorization for this position.

The Baker Hughes internal title for this role is: Services Specialist - Technical Support

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress. Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.