Account Executive, SMB Grower

United States Digital Space LLC; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

United States Digital Space LLC in Toronto is seeking an Account Executive, SMB Grower to lead renewals, upsell, and retention for our growing SMB client base. You’ll own negotiations, drive full sales cycles, and work with product, risk and operations teams to maximize customer value.

The role requires 5+ years of client-facing sales experience, the ability to navigate complex tech ecosystems, and a proven track record of closing deals in a fast‑paced, high‑growth environment.

Qualifications

• 5+ years in a client-facing sales role.
• Ability to understand complex technical ecosystems.
• Ability to close upsell opportunities for company products.
• Analytical pricing and cost considerations.
• Experience managing cross-functional projects.
• Strong stakeholder management across internal/external teams.
• Thrives in a highly ambiguous and fast-paced environment.
• Excellent verbal and written communication.

Responsibilities

• Own contract renewals and lead negotiations to increase and retain revenue and market share.
• Develop and implement full sales cycle strategies for driving product adoption, net new product sales, and client retention at scale among existing the company customers.
• Solve complex client needs and work across product, sales, risk, and operations teams to improve our product.
• Own the full sales cycle from lead to close for startups and small/medium businesses.
• Generate your own leads through cold calling, blitzing, research, networking, and driving your territory.
• Make every potential the company user happy with every interaction, regardless of deal size.
• Identify and understand users’ pain points to propose the company solutions.
• Make sure that internal teams are set up for users’ success by coordinating with other the company teams

Skills

Client-facing sales

Technical empathy

Upsell/cross-sell

Pricing analytics

Cross-functional collaboration

Stakeholder management

Ambiguity tolerance

Communication skills

Tools

Excel

SQL

Job description

Who we areAbout the company

the company is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use the company to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Account Executive, SMB Grower team is a highly consultative sales team that is responsible for the growth and retention of the company’s largest and fastest growing SMB customers. As an Account Executive, SMB Grower team member, you’ll identify new opportunities for our clients to get the most out of the company by quickly understanding our clients’ needs, execute scaled sales strategies to close upsell and renewals with existing the company customers, and drive end-to-end campaigns to increase adoption of the company’s offerings.

What you’ll doResponsibilities

• Own contract renewals and lead negotiations to increase and retain existing customer revenue and the company market share
• Develop and implement full sales cycle strategies for driving product adoption, net new product sales, and client retention at scale among existing the company customers
• Solve complex client needs and work across product, sales, risk, and operations teams to improve our product
• Own the full sales cycle from lead to close for startups and small/medium businesses
• Generate your own leads through cold calling, blitzing, research, networking, and driving your territory.
• Make every potential the company user happy with every interaction, regardless of deal size
• Identify and understand users’ pain points to propose the company solutions
• Make sure that internal teams are set up for users’ success by coordinating with other the company teams

Who you are

We’re looking for a well-rounded strategic seller who can build strong relationships with the company’s users and manage high velocity deal cycles. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you!

Minimum requirements

• 5+ years of experience in a client-facing/sales role
• Ability to understand complex technical ecosystems and build great relationships with technical users
• Ability to drive and close upsell opportunities for additional the company products in long-term, consultative engagements
• Analytical ability to manage complex pricing and cost considerations
• Experience managing projects with input from cross-functional teams
• A knack for working well with a wide range of stakeholders, both internally and externally
• Ability and motivation to operate in a highly ambiguous and fast-paced environment
• Superior verbal and written communication skills

Preferred qualifications

-

• Prior experience in a sales and/or customer-facing role at a high growth technology company
• Experience with Excel and SQL, or a willingness to learn