Account Executive

Insight Global; Toronto; On-site; CAD 70,000 - 110,000; Full time

Job summary

Insight Global is seeking an Account Executive to join a growing team. This on-site role focuses on delivering outstanding client experiences with the company’s platform, working directly with executive clients across multiple channels.

You will serve as a subject matter expert on the platform and its guidelines, coordinate with head office teams, and address complex issues to ensure campaigns and deliverables are met in a fast-paced environment.

Qualifications

• 4+ years in customer success, support, content compliance, or account management.
• Bachelor’s degree in Business, Marketing, Communications, or related field.
• Strong written and verbal communication; ability to explain processes clearly.
• Experience with multi-channel communication (phone, email, chat).
• Experience working with high level executives.
• Strong problem-solving skills and high attention to detail.
• Ability to direct inquiries efficiently and guide users to information.
• On-site availability five days a week.

Skills

Customer success

Executive communication

Multichannel communication

Problem solving

Attention to detail

On-site work

Education

Bachelor's degree

Tools

Slack

Notion

Intercom

Google Workspace

Microsoft Office

Job description

Insight Global is seeking a Account Executive to join a growing team. This role is essential in supporting clients and ensuring they have a seamless experience with the company’s platform. The successful candidate will be responsible for being a subject matter expert in both the platform itself and the rules and guidelines that govern it. This role involves engaging with executive clients and it is a client facing role with customers across multiple communication channels, including phone, in-platform messaging, and email. The role requires strong attention to detail, problem-solving skills, and the ability to work efficiently in a structured environment. This is a fully on-site position, five days a week. In addition to core customer success responsibilities, this role is more operationally focused and works closely with the head office team to ensure campaigns are executed successfully and project deliverables are met. The individual will help oversee projects and programs, support team members, and ensure alignment across internal stakeholders. While still involved in customer success, this role operates at a more elevated and escalated level, addressing complex issues and ensuring that key client needs are surfaced and resolved effectively. The position requires strong attention to detail, problem-solving skills, and the ability to work efficiently in a fast-paced environment.

REQUIRED SKILLS AND EXPERIENCE

• 4+ years of experience in customer success, customer support, content compliance, account management, or a similar role.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Strong written and verbal communication skills—ability to explain processes clearly and professionally.
• Experience with multi-channel communication (phone, email, chat)
• Experience working with high level executives
• Strong problem-solving skills
• High attention to detail when reviewing logos, brand guidelines, and financial submissions.
• Ability to direct inquiries efficiently and guide users to the right information.
• Comfortable working in a fast pasted, high-volume environment
• On-site availability (5 days a week)

NICE TO HAVE SKILLS AND EXPERIENCE

• Experience in marketing or brand compliance.
• Background in a fast-growing software company.
• Knowledge of advertising industry standards and guidelines.
• Familiarity with Slack, Notion, Intercom, Google Workspace, and Microsoft Office.

Please Note: We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.